Unreal Engine is exiting due to D3D device being lost

Jack_Myth · May 29, 2018, 3:35pm

This is an old bug. I have seen it on the blog but didn’t actually meet it. and now it occurred.

In “Known Issue” it seems been fixed, but I think the issue still exists.
I find something interesting.
My computer is a laptop. When I use AC Adapter, It will never occur. But when I use battery It will occur in 10 seconds.
In my memory, UE4.17 and 4.16 didn’t show this error even I use the battery.
Maybe It due to a driver update?
At last, I think this bug needs to be fixed. Because of it, I can not use Unreal Engine with the battery even a minute. And if there is a power failure, I must close the editor immediately or the crash may destroy my project.
Hope you can find out what makes the issue occurred.

Jeff_A · May 29, 2018, 4:42pm

Hello,

We’ve recently made a switch to a new bug reporting method using a more structured form. Please visit the link below for more details and report the issue using the new Bug Submission Form. Feel free to continue to use this thread for community discussion around the issue.

https://epicsupport.force.com/unrealengine/s/

Thanks

Jack_Myth · June 5, 2018, 4:06am

This Issue seems due to NVidia GeForce Driver.
When I install an older driver(GeForce Notebook 388.43), the crash is disappeared.UE4 works fine with the battery.
But when I reinstall the latest Driver(GeForce Notebook 397.93), the crash appears again.
If anyone has the same issue, rolling back the driver may fix it.
Still, hope NVidia or Epic can look at this issue. People shouldn’t always stay with an older driver.

anonymous_user_3249ab29 · July 10, 2018, 9:08pm

if you are using a laptop… do the following first.

connect your laptop to charger. open unreal engine and open file menu and hover mouse over it. if it works fine leave it. mostly the crash won’t happen.
disconnect your laptop from charger. now again… open unreal engine and open file menu and hover mouse over it. MOSTLY NOW… THE CRASH MAY OCCUR.

IF THE CRASH OCCURS… DO THE FOLLOWING.

NVIDIA GEFORCE EXPERIENCE → GAMES → BATTER BOOST → DISABLE IT !!!

AFTER DISABLING BATTERY BOOST ON NVIDIA GEFORCE EXPERIENCE… TRY THE ABOVE 2ND STEP AGAIN. NOW…IT SHOULD BE WORKING FINE MOSTLY.

CHECK AND REPLY.

anonymous_user_013ca0b6 · January 16, 2019, 5:24am

Thank you!

HelloEnjoy · February 1, 2019, 7:32pm

Excellent, thanks!

This solved the issue on a Razer Blade 15.

carstenkolve · February 19, 2019, 1:42pm

thanks so much, this solved my crashing issues on a Gigabyte Aero 15x uhd!

anonymous_user_8f381eb8 · February 22, 2019, 10:59am

Thank you!!!

Sashfan · March 14, 2019, 8:46pm

Solved the problem on my Dell Precision 5530. Thank you!

Vector_Chaos · April 21, 2019, 9:05pm

Solved on XPS 15 9570, Thanks!

lucifer_saru · April 25, 2019, 11:10am

Perfect !!! My battery of older laptop died when i started creating new unreal projects. Seems like it was because the Battery Boost was unknowngly enabled.
Thank you for this post.

burgie_88 · June 11, 2019, 6:00pm

Thank you, this worked for me. Dell G3. (Annoying because I had to create an account on NVIDIA first, so that I could disable Battery Boost)

anonymous_user_76b917cb · July 12, 2019, 9:35pm

The same problem, only I have Radeon integrated with Intel. I do not know what to turn off or on.

anonymous_user_3249ab29 · July 12, 2019, 9:44pm

Check if there is any battery settings in radeon tool or manager or something.

KazemAkhgary · July 16, 2019, 7:34pm

same problem on Intel HD 530 driver, I guess they don’t even look for fixing intel problem

facepainter · May 6, 2020, 3:50pm

Intel HD Graphics 630，same issue，fixed！
Big Thanks！！！
I Spend the whole night to find solution，finally your kind suggest works fine！