Ue4 failure to launch fortnite

Hi so I’m having some difficulty trying to play Fortnite. I can get into epic games, and once I click on Fortnite and press play, it loads in and then crashes with a bug report saying ue4 bug. I have looked up videos and everything about this and what to do, but none work. Is there anything else that can help?

but I was told to come here by the fortnite help…

Hi there,

This website is intended for UE4 developers to get technical assistance with game development, please direct all Fortnite issues/questions to one of the following.

If you are experiencing issues with Fortnite such as crashes or account issues please visit [Fortnite Help][1]. There you will find various troubleshooting articles that will help you fix your issue. If you are still unable to resolve your issue please use the [Contact Us][2] form to get in touch with the Epic support staff who can assist you further. Be sure to include as much information as you can regarding your issue so support staff can get you back up and running as quickly as possible.

For any general questions, help with Fortnite gameplay, or discussions related to the game, please visit the [Fortnite Forums][3].

Thank you

Can you please provide a link to where it says that so I can let Epic know about the incorrect info?