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I can't receive invoice(receipt,bill)

When I bought asset "Assorted Cartoon Style Music Pack 1" system(I think automatically send receipt system) send

me the receipt.

but I can't receive receipt that today's purchase assets "Dry Grass Footstep Pack 1 , etc 2"

i must submit this receipt to my university

what should i do???

please somebody help me...

Product Version: UE 4.19
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asked Jun 14 '18 at 12:08 PM in Marketplace

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2 answers: sort voted first

Can you see it if you go to this link: https://www.unrealengine.com/account/payment/history (you'll need to login)

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answered Jun 14 '18 at 02:34 PM

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avatar image magiros Jun 14 '18 at 02:42 PM

Thank you! i can see it(today's purchase) but my university wants it contains bill information(at least it must be email bill)

avatar image phil_me_up Jun 14 '18 at 03:01 PM

If you have access to your email and you think it went to the correct address, then have a look through your spam folder.

You can also try this link: https://epicgames.formstack.com/forms/vat_invoice_request I have no idea how long it will take to get a response and it looks like it needs to be linked to the purchase email address, which might be a problem for you if you didn't receive the first one.

Other than that, I think you'll need to contact Epic billing directly I'm afraid.

avatar image magiros Jun 14 '18 at 03:08 PM

thank you phil_me_up. I have to wait epic billing...

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Hello Magiros,

I responded to your invoice request earlier today. Please let us know if you did not receive it.

Thanks, Tyler

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answered Jun 15 '18 at 05:26 PM

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Tyler X ♦♦ STAFF
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avatar image magiros Jun 15 '18 at 06:24 PM

Thank you Tyler X. I received all of them.

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