I can't receive invoice(receipt,bill)

Development Programming & Scripting
1

When I bought asset “Assorted Cartoon Style Music Pack 1” system(I think automatically send receipt system) send

me the receipt.

but I can’t receive receipt that today’s purchase assets “Dry Grass Footstep Pack 1 , etc 2”

i must submit this receipt to my university

what should i do???

please somebody help me…

2

Can you see it if you go to this link: Epic Games (you’ll need to login)

1 Like
3

Thank you! i can see it(today’s purchase) but my university wants it contains bill information(at least it must be email bill)

4

If you have access to your email and you think it went to the correct address, then have a look through your spam folder.

You can also try this link: VAT Invoice Request - Formstack I have no idea how long it will take to get a response and it looks like it needs to be linked to the purchase email address, which might be a problem for you if you didn’t receive the first one.

Other than that, I think you’ll need to contact Epic billing directly I’m afraid.

5

thank you phil_me_up. I have to wait epic billing…

6

Hello Magiros,

I responded to your invoice request earlier today. Please let us know if you did not receive it.

Thanks,
Tyler

7

Thank you Tyler X. I received all of them.

8

This is an issue again. I made a purchase yesterday, and still haven’t received the receipt. The transaction is listed in my account purchase history, but I need the Invoice ID.

I also tried the online form, which seemed to need my VAT number. Since I don’t have one, I simply entered ‘123’. No reply from that either.