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Someone hack my account

Hello, UnrealEngine

When the season 4 of Fortnite started, I bought the battle pass, and before the starting of the Week 4 I stopped playing because of my PC, and today I returned in Fortnite to play but when I came I just saw I had 150 V-Bucks and any refound was impossible because the guy who hacked me used them

Diogo Castro, BluePT_58

PS: They buy VUVUZELA ,

Product Version: Epic Games Launcher
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asked Jun 16 '18 at 10:45 PM in Marketplace

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BluePT_58
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avatar image BluePT_58 Jun 17 '18 at 08:38 PM

Dear @Newest

i think i have some prints can help you... but for me has not russian hackers Before hack my fortnite someone tryied enter on my Gmail account, and i have prints were they hacked and what hours... Sorry but the messages are all in Portuguese, but you can use "Google Translator" for know.

https://cdn.discordapp.com/attachments/457587229447946240/457635228165603358/unknown.png

There is a print, i take from discord because when i know someone tryied hack my account i tell my friends so... it can help you, but please can you give back me the 800 V-Bucks?:( Is because i pay with my brother Credit Card and he said: "I don't put more money in games ok??" And i was 2 refunds, my first refund has used on Zany, you can go check all historyies of my account :) I just want my 800 V-Bucks and 2 refunds. Thank you, Diogo Castro

(Sorry if you dont understand something, i have bad english :v )

avatar image DotCam Jun 17 '18 at 09:19 PM

You will have to contact Epic Support to get a refund, fill out this form and Epic will contact you:

https://fortnitehelp.epicgames.com/customer/en/portal/emails/new

Select "Account Security Issue" option for Game Issue, and make sure to include all relevant information, including the list of numbers from your account payment history and attach the image you posted above. They will reply back by email asap

avatar image Bigwigriv10 Apr 10 '19 at 05:07 PM

I’ve enable 2fa and it is not working

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Hi there,

Sorry to hear you had your account hacked. :(

Here's some info posted by Epic detailing the hacking attempts (and successes unfortunately) being carried out by a group of Russian hackers, and what Epic is doing to combat it. There were large "dumps" of email account username (or email addresses) and passwords posted to some hacking forums a while back and the hackers use "credential stuffing" (automated injection of breached username/password pairs in order to fraudulently gain access to user accounts) to gain access to accounts on other websites that use the same password.

The hackers are targeting Epic account holders with payment options to fraudulently purchase Fortnite V-Bucks, which they are then reselling on some shady websites.

Since you have fraudulent purchases on your account please contact either PayPal or your credit card company to inform them of the fraudulent purchases, they will then contact Epic about it who will refund your account for the amounts listed.

To protect from any further issues:

#1 - Change your Epic account AND email passwords, as well as any other accounts using the same password used on this site and/or the same as your email password!

If you use the same password as your email on any other site change those passwords AND your email password immediately to prevent more accounts being hacked. See the security bulletin I linked above for more details.

#2 - Remove saved payment info

Please make sure you do not have any payment options saved to your account, especially if you are getting the "unsuccessful login attempt" emails. You can add them back in when you need to buy something, but make sure you remove it again afterwards.

#3 - Enable 2FA

Enable 2-factor authentication for your account. This is the best way to ensure the hackers are no longer able to access your account. Make sure you do this AFTER changing the password on your email, otherwise they will have access to the security code.

#4 - Check other email addresses on have I been pwned

The haveibeenpwned.com website will allow you to see whether your email address has been included in any of the data breach "dumps". If it has you do not need to stop using the account (unless it concerns you) but you should increase your security on said account by using a stronger/longer password (preferably with a mix of upper/lower case letters, numbers, and symbols), enabling 2FA, and changing your passwords regularly. I recommend using a password manager such as LastPass, Dashlane, 1Password (those 3 need to be purchased), or if you're on a budget try KeePass which I use it myself and it works just as well as the paid products.

To contact Epic Account Support please fill out this form. It says Fortnite, but it's temporarily being used for UE4 support too. Select "PC/Mac" from the Fortnite Game Platform combo-box, select Fortnite: Battle Royal as the Game Mode, and then use the "Account Security Issue" option for Game Issue.

Make sure to include all relevant information, including the list of fraudulent order numbers from your account payment history. They will reply back by email asap, but please be aware the support staff are very busy currently so it may take some time for them to get back to you.

Thank you

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answered Jun 17 '18 at 04:20 PM

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DotCam
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