x

Search in
Sort by:

Question Status:

Search help

  • Simple searches use one or more words. Separate the words with spaces (cat dog) to search cat,dog or both. Separate the words with plus signs (cat +dog) to search for items that may contain cat but must contain dog.
  • You can further refine your search on the search results page, where you can search by keywords, author, topic. These can be combined with each other. Examples
    • cat dog --matches anything with cat,dog or both
    • cat +dog --searches for cat +dog where dog is a mandatory term
    • cat -dog -- searches for cat excluding any result containing dog
    • [cats] —will restrict your search to results with topic named "cats"
    • [cats] [dogs] —will restrict your search to results with both topics, "cats", and "dogs"

Office Holiday

Epic Games' offices will be on holiday from June 22nd to July 7th. During this period support will be limited. Our offices will reopen on Monday, July 8th. 

When i try to install epic games launcher it says specified account already exists

alt text

Those are my specs Anyway ive been trying to figure this out for 2weeks and and every time i try to install epic games launcher it says sepicified account already exists but i had the epic games launcher but then my screen broke and when i tried to open it it didnt do anything so i deleted it and installed it but now it keeps saying specified account already exists ive spent alot of money on this game and all i want to do is play and enjoy it please repsond asap i really need help.

Product Version: Epic Games Launcher
Tags:
screenshot-3.png (83.1 kB)
more ▼

asked Jun 17 '18 at 07:17 PM in Installation & Setup

avatar image

WiktorPL_
1 2 3 2

avatar image DotCam Jun 17 '18 at 07:20 PM

Hi there,

that image doesn't include your graphics card name/model, can you please let us know which one(s) you have?

If you aren't sure you can post a copy of your DxDialog report which will give us the info we need.

To create it click start and type dxdiag then press enter, then click the Save All Information button, and then open up that file select all of the text and then paste it into the text box on pastebin.com, then give it a name and click Create New Paste, then paste the URL of the page that loads next to your post here. This will let us see what hardware and software you have installed, and will help us figure out why this is occurring.

Thanks

avatar image WiktorPL_ Jun 18 '18 at 11:06 PM

hey ive fixed that issue but now when i load it up its stuck in the background process and wont open would you like me to provide you with the screenshots of whats happening? if not please help me asap

avatar image DotCam Jun 19 '18 at 03:09 PM

If it is running there should be an icon in the system tray, double click in it to open it up.

alt text

If it won't open when trying that, please provide you DcDialog report as mentioned in my post above.

Thnaks

launcher.jpg (25.5 kB)
avatar image WiktorPL_ Jun 19 '18 at 07:44 PM

file:///C:/Users/junio/OneDrive/Pulpit/DxDiag.txt

avatar image WiktorPL_ Jun 19 '18 at 07:44 PM

file:///C:/Users/junio/OneDrive/Pulpit/DxDiag.txt

avatar image DotCam Jun 19 '18 at 08:39 PM

You need to upload it to a website in order for us to view it, easiest way is to do that is to upload the text contained in that file to pastebin. See my first reply for instructions

avatar image WiktorPL_ Jun 19 '18 at 08:46 PM

it doesnt really say how could you explain it simpler and could you not just copy that link and paste it into google?

avatar image WiktorPL_ Jun 19 '18 at 08:53 PM

sorry i forgot to say please

avatar image DotCam Jun 20 '18 at 01:23 AM

Ok, first open up the file that was created on your computer and press Ctrl+A to select all text, then Ctrl+C to copy it, then open up this website and click inside the textbox in the middle of the page, then press Ctrl+V to paste it there.

After that give it a name and press the Create New Paste button. On the page that loads copy the URL link from the top of you browser and paste it into a post here.

Thanks

avatar image WiktorPL_ Jun 20 '18 at 06:38 PM
avatar image DotCam Jun 20 '18 at 08:19 PM

Yes, thank you.

Ok so it appears you have an Nvidia GTX 1050 which should be sufficient to run the program, so that's not the issue.

You will need to contact Epic Account Support to get the issue sorted out in this case, I don't have access to accounts (just a moderator) in order to see what's wrong.

Please fill out this form, it says Fortnite but it is for UE4 account support too, just select PC/Mac in the Platform box, choose a random Game Mode, then select "Login Issue" for the Game Issue box. with a copy of the text you wrote in your first post here, make sure you include as much info as possible about what happened, what happens when you try to install, and details on any error messages you receive. They will be able to help you further.

Thanks

avatar image WiktorPL_ Jun 20 '18 at 08:22 PM

Thanks so much man i will keep on trying to get the problem fixed :)

avatar image Not Fahd Apr 29 '19 at 12:11 PM

When i try to install epic games launcher it says specified account already exists pelase how did you fix that issue

avatar image Fornitenub26 Dec 17 '18 at 02:35 PM

Ummm, How do you fix the "this specified account already exit" thing because I can't seem to fix it and its really getting my mad. If you could tell me it would mean the world to me. Thank!

avatar image TheAwesomeHope Feb 25 '19 at 01:56 PM

This happened to me to and ive been trying to get this since september so could you please give an solution?

avatar image Not Fahd Apr 29 '19 at 01:07 AM

how did you fixed that issue '' account already exist '' when downloading please anwser

(comments are locked)
10|2000 characters needed characters left
Viewable by all users

0 answers: sort voted first
Be the first one to answer this question
toggle preview:

Up to 5 attachments (including images) can be used with a maximum of 5.2 MB each and 5.2 MB total.

Follow this question

Once you sign in you will be able to subscribe for any updates here

Answers to this question