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iTunes installed from Windows store doesn't work

Hi all,

Please help: I'm trying to package a project to iOS using Windows + SSH to a Mac, which had been working fine but unfortunately I decided to update iTunes and now it only downloads from the Windows app store. As I downloaded and installed it, it requested me to uninstall my old version, which unfortunately I said yes not realising the danger.

Now every time I try to package the project Unreal Engine tells me that iTunes appears not to be installed. When I go to the iTunes website it always directs me to the Windows App Store.

Please help - how do I get this back into working?

Thanks, Ale

Product Version: UE 4.19
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asked Jul 08 '18 at 10:29 AM in Packaging & Deployment

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Al Ananias
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avatar image Al Ananias Jul 08 '18 at 01:50 PM

All - if you use Unreal Engine and is considering installing the Microsoft Store version of iTunes - DON'T. Trust me. It not only alters some components Unreal requires, it also breaks any future installation of iTunes - Microsoft Store based or not

I'll report back when I finish solving this issue.

Bottom line: never ever install iTunes through Microsoft Store if you develop apps for iOS using Unreal Engine.

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Ok, the way I found to circumvent this problem is to uninstall every last piece of Apple software from the computer (clean uninstall) and reinstalling it back from a downloaded version of iTunes (which you can get from the likes of CNET).

After I did it, Unreal Engine went back to recognise iTunes however another error came in which I have no idea how to solve (it's related to RenderDocPlugin - I'll open a separate post for that). It was working before so there is a chance the errors might be related somehow.

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answered Jul 08 '18 at 02:32 PM

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Al Ananias
247 6 10 18

avatar image Alex O ♦♦ STAFF Jul 10 '18 at 01:35 PM

Hello Al,

This is a known issue and the current solution is to NOT download iTunes from the Windows Store.


avatar image krishcrush_ Jul 25 '18 at 11:34 AM

I'm struggling with the same issue - I installed itunes via windows store over a year back. I've tried uninstalling everything apple, including icloud from my computer, but I'm still getting the 'install itunes' dialogue when trying to launch the game to by phone. @ananias did you manage to solve this issue? @alex are there steps to solve this issue?

avatar image Mattxm Oct 22 '18 at 09:25 PM

Did you figure it out? I just fked up and updated because I assumed it would fix the "not installed" issue, but now it wont even come up with Windows 10 version.

I can't find a previous version to download either that doesn't seem like a virus. The CNET version the guy above said just links to apple now...

avatar image krishcrush_ Oct 23 '18 at 06:36 AM

@mattxm I'm afraid I didnt :( sorry.

avatar image Al Ananias Oct 23 '18 at 07:16 PM

Guys, download from Apple's legacy iTunes download and then update it up

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