Crash Mali devices

Development Platform & Builds
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1

Hello

Please tell me why my game crash in these devices

Samsung Galaxy S7 edge (hero2lte), Android 8.0

#00 pc 0000000000018f74 /system/lib/libc.so (memcpy+112)
#01 pc 0000000002c3e04c /data/app/com.GameName-OU-SxP9rU7Wmpgr8nUAgtQ==/lib/arm/libUE4.so (_ZN15FSlateBatchData24FillVertexAndIndexBufferEPhS0_b+220)
#02 pc 000000000388b630 /data/app/com.GameName-OU-SxP9rU7Wmpgr8nUAgtQ==/lib/arm/libUE4.so (_ZN24FSlateRHIRenderingPolicy27UpdateVertexAndIndexBuffersER24FRHICommandListImmediateR15FSlateBatchDataR25TSlateElementVertexBufferI12FSlateVertexER24FSlateElementIndexBuffer+440)
#03 pc 00000000038829b4 /data/app/com.GameName-OU-SxP9rU7Wmpgr8nUAgtQ==/lib/arm/libUE4.so (_ZN17FSlateRHIRenderer23DrawWindow_RenderThreadER24FRHICommandListImmediateRNS_13FViewportInfoER23FSlateWindowElementListbb+1672)
#04 pc 000000000389f268 /data/app/com.GameName-OU-SxP9rU7Wmpgr8nUAgtQ==/lib/arm/libUE4.so
#05 pc 0000000001ae9af0 /data/app/com.GameName-OU-SxP9rU7Wmpgr8nUAgtQ==/lib/arm/libUE4.so (_ZN16FNamedTaskThread23ProcessTasksNamedThreadEib+116)
#06 pc 0000000001ae9700 /data/app/com.GameName-OU-SxP9rU7Wmpgr8nUAgtQ==/lib/arm/libUE4.so (_ZN16FNamedTaskThread21ProcessTasksUntilQuitEi+68)
#07 pc 0000000002d1ed74 /data/app/com.GameName-OU-SxP9rU7Wmpgr8nUAgtQ==/lib/arm/libUE4.so (_Z19RenderingThreadMainP6FEvent+328)
#08 pc 0000000002d27ea0 /data/app/com.GameName-OU-SxP9rU7Wmpgr8nUAgtQ==/lib/arm/libUE4.so (_ZN16FRenderingThread3RunEv+20)
#09 pc 0000000001b1bc60 /data/app/com.GameName-OU-SxP9rU7Wmpgr8nUAgtQ==/lib/arm/libUE4.so (_ZN22FRunnableThreadPThread3RunEv+92)
#10 pc 0000000001ae77bc /data/app/com.GameName-OU-SxP9rU7Wmpgr8nUAgtQ==/lib/arm/libUE4.so (_ZN22FRunnableThreadPThread11_ThreadProcEPv+104)
#11 pc 0000000000048a5f /system/lib/libc.so (_ZL15__pthread_startPv+22)
#12 pc 000000000001b333 /system/lib/libc.so (__start_thread+32)

Huawei Honor 9 (HWSTF), Android 8.0

#00 pc 0000000000018f1c /system/lib/libc.so (memcpy+112)
#01 pc 0000000002c3e04c /data/app/com.GameName-O6a_6xvZsBP4iMsiUeortQ==/lib/arm/libUE4.so (_ZN15FSlateBatchData24FillVertexAndIndexBufferEPhS0_b+220)
#02 pc 000000000388b630 /data/app/com.GameName-O6a_6xvZsBP4iMsiUeortQ==/lib/arm/libUE4.so (_ZN24FSlateRHIRenderingPolicy27UpdateVertexAndIndexBuffersER24FRHICommandListImmediateR15FSlateBatchDataR25TSlateElementVertexBufferI12FSlateVertexER24FSlateElementIndexBuffer+440)
#03 pc 00000000038829b4 /data/app/com.GameName-O6a_6xvZsBP4iMsiUeortQ==/lib/arm/libUE4.so (_ZN17FSlateRHIRenderer23DrawWindow_RenderThreadER24FRHICommandListImmediateRNS_13FViewportInfoER23FSlateWindowElementListbb+1672)
#04 pc 000000000389f268 /data/app/com.GameNameO6a_6xvZsBP4iMsiUeortQ==/lib/arm/libUE4.so
#05 pc 0000000001ae9af0 /data/app/com.GameName-O6a_6xvZsBP4iMsiUeortQ==/lib/arm/libUE4.so (_ZN16FNamedTaskThread23ProcessTasksNamedThreadEib+116)
#06 pc 0000000001ae9700 /data/app/com.GameNameO6a_6xvZsBP4iMsiUeortQ==/lib/arm/libUE4.so (_ZN16FNamedTaskThread21ProcessTasksUntilQuitEi+68)
#07 pc 0000000002d1ed74 /data/app/com.GameName-O6a_6xvZsBP4iMsiUeortQ==/lib/arm/libUE4.so (_Z19RenderingThreadMainP6FEvent+328)
#08 pc 0000000002d27ea0 /data/app/com.GameName-O6a_6xvZsBP4iMsiUeortQ==/lib/arm/libUE4.so (_ZN16FRenderingThread3RunEv+20)
#09 pc 0000000001b1bc60 /data/app/com.GameName-O6a_6xvZsBP4iMsiUeortQ==/lib/arm/libUE4.so (_ZN22FRunnableThreadPThread3RunEv+92)
#10 pc 0000000001ae77bc /data/app/com.GameName-O6a_6xvZsBP4iMsiUeortQ==/lib/arm/libUE4.so (_ZN22FRunnableThreadPThread11_ThreadProcEPv+104)
#11 pc 0000000000048617 /system/lib/libc.so (_ZL15__pthread_startPv+22)
#12 pc 000000000001b02f /system/lib/libc.so (__start_thread+32)

please help me my game is currently in play store and all customer using mostly these devices .

​​​​​​​Thanks

2

Hello,

We’ve recently made a switch to a new bug reporting method using a more structured form. Please visit the link below for more details and report the issue using the new Bug Submission Form. Feel free to continue to use this thread for community discussion around the issue.

https://epicsupport.force.com/unrealengine/s/

Thanks