x

Search in
Sort by:

Question Status:

Search help

  • Simple searches use one or more words. Separate the words with spaces (cat dog) to search cat,dog or both. Separate the words with plus signs (cat +dog) to search for items that may contain cat but must contain dog.
  • You can further refine your search on the search results page, where you can search by keywords, author, topic. These can be combined with each other. Examples
    • cat dog --matches anything with cat,dog or both
    • cat +dog --searches for cat +dog where dog is a mandatory term
    • cat -dog -- searches for cat excluding any result containing dog
    • [cats] —will restrict your search to results with topic named "cats"
    • [cats] [dogs] —will restrict your search to results with both topics, "cats", and "dogs"

can't login to the launcher.

I can not log in to the launcher suddenly.

When I try to log in as a launcher, it outputs an AS-18109 error code.

The support center did not help.

https://epicgames.helpshift.com/a/epic-launcher/

please help.

Is there a support email to contact a representative?

Log File : EpicGamesLauncher.log

. . . [2018.07.25-18.08.49:542][503][SignInRouter] GoToUrl('https://accounts.launcher-website-prod07.ol.epicgames.com/login/showPleaseWait?client_id=24a1bff3f90749efbfcbc576c626a282&rememberEmail=false') [2018.07.25-18.08.49:542][503][SignInRouter] Resolved To: '/login/showPleaseWait?client_id=24a1bff3f90749efbfcbc576c626a282&rememberEmail=false' [2018.07.25-18.08.49:542][503][SignInRouter] Best Match: login [2018.07.25-18.08.50:121][537][SignInRouter] Navigation Complete. [2018.07.25-18.08.50:462][557]FCommunityPortalManagerImpl: Change State CPManagerState_UserLogin->CPManagerState_SelfUpdateCheck [2018.07.25-18.08.50:480][558]FCommunityPortalManagerImpl: Change State CPManagerState_SelfUpdateCheck->CPManagerState_WaitEms [2018.07.25-18.08.50:581][564]FAccountService::SignIn (exchange code) [2018.07.25-18.08.50:581][564]FCommunityPortalManagerImpl: Change State CPManagerState_WaitEms->CPManagerState_LoggingIn [2018.07.25-18.08.50:820][578]LogOnline: Warning: OSS: Invalid response. CorrId=caec7b1b-32c0-4c9c-a8e1-f221423a5223 code=403 errorcode=errors.com.epicgames.account.oauth.missing_real_id_association errormessage=An error occurred while communicating with the game servers (errors.com.epicgames.account.oauth.missing_real_id_association). errorraw={ "errorCode" : "errors.com.epicgames.account.oauth.missing_real_id_association", "errorMessage" : "Real ID association is required to proceed", "messageVars" : [ ], "numericErrorCode" : 18109, "originatingService" : "com.epicgames.account.public", "intent" : "prod" } [2018.07.25-18.08.50:820][578]LogOnline: Warning: OSS: Login request failed. errormessage=An error occurred while communicating with the game servers (errors.com.epicgames.account.oauth.missing_real_id_association). errorcode=18109 errorpath=errors.com.epicgames.account.oauth.missing_real_id_association [2018.07.25-18.08.50:820][578]FAccountService::OnLoginComplete - 0 FALSE errormessage=An error occurred while communicating with the game servers (errors.com.epicgames.account.oauth.missing_real_id_association). errorcode=18109 errorpath=errors.com.epicgames.account.oauth.missing_real_id_association [2018.07.25-18.08.50:820][578]FCommunityPortalManagerImpl: Change State CPManagerState_LoggingIn->CPManagerState_LoginError [2018.07.25-18.08.50:820][578]LogPortal: Error: FAlertReporter: Reporting Alert code: AS-18109 [2018.07.25-18.08.50:822][578]FAccountService::OnLoginPurchaseComplete - 0 FALSE errormessage=An error occurred while communicating with the game servers (errors.com.epicgames.account.oauth.missing_real_id_association). errorcode=18109 errorpath=errors.com.epicgames.account.oauth.missing_real_id_association [2018.07.25-18.08.55:934][878]LogSlate: Took 0.001150 seconds to synchronously load lazily loaded font '../../../Engine/Content/Slate/Fonts/Roboto-Regular.ttf' (155K) [2018.07.25-18.08.58:099][ 6][MainRouter] GoToUrl('http://launcherhelp.epicgames.com/customer/portal/articles/search?q=AS-18109') [2018.07.25-18.08.58:099][ 6][MainRouter] Resolved To: 'http://launcherhelp.epicgames.com/customer/portal/articles/search?q=AS-18109' [2018.07.25-18.08.58:099][ 6][MainRouter] Best Match: invalid - [0] states compared [2018.07.25-18.08.58:099][ 6][MainRouter] Externally navigating to 'http://launcherhelp.epicgames.com/customer/portal/articles/search?q=AS-18109'. [2018.07.25-18.08.58:100][ 6][MainRouter] Navigation Canceled. . . .

Product Version: Epic Games Launcher
Tags:
more ▼

asked Jul 25 '18 at 06:31 PM in Installation & Setup

avatar image

maxplugin
1 1

(comments are locked)
10|2000 characters needed characters left

0 answers: sort voted first
Be the first one to answer this question
toggle preview:

Up to 5 attachments (including images) can be used with a maximum of 5.2 MB each and 5.2 MB total.

Follow this question

Once you sign in you will be able to subscribe for any updates here

Answers to this question