Oculus Audio submission fail VRC.PC.Audio.1

After several rounds of technical review for a Rift app we’re putting on the store we’ve successfully met all criteria but for one: VRC.PC.Audio.1.

The problem is that we’ve tested the app on three distinct PCs with distinct Rift headsets and in our tests, with the app downloaded from the Alpha channel from the Oculus app, we’re hearing sounds just fine. We’ve also tested the scenario where the audio output was set to a third party device before running the app, and then, upon launch it switched it automatically to the Rift headset.

In previous tests, indeed you had to manually select the Rift to be the audio source, but once we noticed this we set the Rift explicitly under Audio Device settings for Windows, in UE4 project settings. Please see linked screenshot from UE4: Dropbox - File Deleted
We don’t use any external audio plugins.
Again, the app works great on our PCs and the client’s PCs so we have no way of replicating the tester’s results.

The audio is streamed just like the video is from a web server.

Any idea if UE4 has any other settings for achieving the audio input other than going into C++ code and if so if there’s any specific documentation for targeting the Rift.

Thanks

Hi, did you check the “Start in VR” in project settings?

Not sure how this is relevant. The app goes into VR via console command and all the Oculus checks happen 5 seconds after startup, and as I was stating above I have tested the app on several PCs with several Rifts, the app is working in VR properly.