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I keep crashing and it wont tell me.

Hello I have been having issues using this program. From what I can tell, the installation was successful, but from the first time I've tried to use it to the time I tried just now, it will not let me in. It performs the loading at the start, than shows a white screen, and then a crash sign. But in the reason for crash area, it tells me that I do not have the debugging symbols required to display the callstack of the crash. Does this mean my laptop is not compatible, or is there some "debug" application I can download?

Product Version: UE 4.19
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asked Aug 15 '18 at 02:21 AM in Bug Reports

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Bryce Matter
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avatar image Jeff A ♦♦ STAFF Aug 16 '18 at 07:10 PM

Hello,

We've recently made a switch to a new bug reporting method using a more structured form. Please visit the link below for more details and report the issue using the new Bug Submission Form. Feel free to continue to use this thread for community discussion around the issue.

https://epicsupport.force.com/unrealengine/s/

Thanks

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Can you please upload a fresh crash log and also your laptop specifics?

Regards -

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answered Aug 16 '18 at 08:56 PM

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kalakus
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