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4.20.2 Published on PLAYSTORE , Crash/Freeze on Samsung S8 and newer devices - URGENT-


We have published on Playstore , but we weren't able to get on our hands any s8 or newer device only s7 edge, which worked. Generally we had reports for Crashing on : Samsung : s8, s8+ ,s9, s9+ ,Note 4 ( and possibly more)


Users report game crashing uppon launch (with black screen and phone freeze) , any other phone you have tested worked. Game has Google VR set on Cardboard not DayDream. What could possible cause that? SDKs are latest ( tried both r6 and r7)

Please take a look into Github issue posted for Target SDK 26 , maybe this is causing it? https://github.com/googlevr-unreal/UnrealEngine/issues/35

We suspect it has to do with Daydream supported devices, we couldnt test on any Daydream rdy phone, a user replied to us with an AXON 7, that it worked.

Please Epic provide assistance, thank you!

Product Version: UE 4.20
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asked Aug 26 '18 at 08:55 AM in Packaging & Deployment

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