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Epic launcher don`t open Intel pentium n4200

Hello! My launcher dont want to open i have error 0xc0000005 on my event viewer. I tried almost everything reboot my pc,update drivers but nothnig is working

my specs are System Information


   Time of this report: 9/5/2018, 13:57:38
          Machine name: DESKTOP-I2DVGMK
            Machine Id: {84EDD473-1CB7-4864-AFB5-6617DAF0451A}
      Operating System: Windows 10 Home 64-bit (10.0, Build 17134) (17134.rs4_release.180410-1804)
              Language: Bulgarian (Regional Setting: Bulgarian)
   System Manufacturer: LENOVO
          System Model: 80XR
                  BIOS: 5RCN30WW (type: UEFI)
             Processor: Intel(R) Pentium(R) CPU N4200 @ 1.10GHz (4 CPUs), ~1.1GHz
                Memory: 4096MB RAM
   Available OS Memory: 3920MB RAM
             Page File: 2667MB used, 2660MB available
           Windows Dir: C:\WINDOWS
       DirectX Version: DirectX 12
   DX Setup Parameters: Not found
      User DPI Setting: 120 DPI (125 percent)
    System DPI Setting: 120 DPI (125 percent)
       DWM DPI Scaling: UnKnown
              Miracast: Available, with HDCP

Microsoft Graphics Hybrid: Supported DxDiag Version: 10.00.17134.0001 64bit Unicode


Display Devices

        Card name: Intel(R) HD Graphics
     Manufacturer: Intel Corporation
        Chip type: Intel(R) HD Graphics Family
         DAC type: Internal
      Device Type: Full Device (POST)
       Device Key: Enum\PCI\VEN_8086&DEV_5A84&SUBSYS_39C017AA&REV_0B
    Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER] 

Device Problem Code: No Problem Driver Problem Code: Unknown Display Memory: 2088 MB Dedicated Memory: 128 MB Shared Memory: 1960 MB Current Mode: 1920 x 1080 (32 bit) (60Hz)

        Card name: AMD Radeon(TM) 530
     Manufacturer: Advanced Micro Devices, Inc.
        Chip type: AMD Radeon Graphics Processor (0x6900)
         DAC type: Internal DAC(400MHz)
      Device Type: Render-Only Device
       Device Key: Enum\PCI\VEN_1002&DEV_6900&SUBSYS_39C017AA&REV_C3
    Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER] 

Device Problem Code: No Problem Driver Problem Code: Unknown Display Memory: 3999 MB Dedicated Memory: 2039 MB Shared Memory: 1960 MB

Product Version: Epic Games Launcher
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asked Sep 05 '18 at 11:05 AM in Installation & Setup

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scorpionvm90
6 1 2 2

avatar image alekzuVin Sep 07 '18 at 08:17 PM

I wanted to use the unreal engine and I have the same processor. Since the epic launcher didn't work I tried to download the sources from githug and compile them but still got error. I found the solution here.

Now I am no expert but from what I managed to gather is that when you start epic launcher and unreal editor there is an OpenSSL session intiation(for reasons I do not know). However there are multiple versions of OpenSSL based on the platform you will execute said launcher.

Linux OS uses OpenSSL version 1.0.2h and Windows OS uses version 1.0.2g. The difference is in the last letter which represents bug fixes and the bigger the letter means more bugs are fixed. In other words version 1.0.2h has bugs fixed that 1.0.2g doesn't. So it seems that Apollo Lake processor when try to start epic launcher on Windows OS, it initiates OpenSSL 1.0.2g session which throws an exception. That exception/bug is fixed in version 1.0.2h. I could be very wrong but I hope it's worth the investigation by people who understand.

avatar image scorpionvm90 Sep 10 '18 at 07:00 AM

I tried to fixed but where you found the folder "`ThirdParty\OpenSSL\OpenSSL.Build.cs" `.. i dont haved how you fixed ? :(

avatar image iDroid27 Sep 10 '18 at 05:01 PM

This folder comes from the launcher source code which isn't available to us. Only Unreal Engine 4 editor can be downloaded by us. We must wait until EGL development team notice and try to fix the bug. @MrMcBarnabas

avatar image baselganglia Jan 28 '19 at 03:25 AM

ITs sad no one is upvoting this issue. The best way to get a developers attention is upvoting one issue instead of creating tons of different ones.

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3 answers: sort voted first

Known bug: https://answers.unrealengine.com/questions/797739/the-launcher-does-not-start-at-all.html
Look at staff member's message
Apollo Lake platforms are somehow non compatible with the launcher, I don't know when it'll get fixed tho

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answered Sep 06 '18 at 05:06 PM

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iDroid27
86 3 4 6

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Known bug: https://answers.unrealengine.com/questions/797739/the-launcher-does-not-start-at-all.html
Look at staff member's message
Apollo Lake platforms are somehow non compatible with the launcher, I don't know when it'll get fixed tho

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answered Sep 06 '18 at 05:06 PM

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iDroid27
86 3 4 6

avatar image teacheraaron Dec 19 '18 at 12:38 PM

December now with the same problem. An entire family of modern intel processors with intel graphics ... still can’t even open a launcher. For shame.

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half a year has passed. When will the error be resolved?

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answered Jan 15 '19 at 08:37 PM

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arianemalchik
6 1

avatar image baselganglia Jan 15 '19 at 11:58 PM

Yeah, its sad! So many different threads all on Intel N3350/N3450/N4000/N4100/N4200/N5000.

avatar image arianemalchik Jan 16 '19 at 05:54 PM

Can once again create a topic about the problem to the developers?

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