Epic launcher don`t open Intel pentium n4200

Development Programming & Scripting
1

Hello! My launcher dont want to open i have error 0xc0000005 on my event viewer.
I tried almost everything reboot my pc,update drivers but nothnig is working

my specs are
System Information

  Time of this report: 9/5/2018, 13:57:38
         Machine name: 
           Machine Id: 
     Operating System: Windows 10 Home 64-bit (10.0, Build 17134) (17134.rs4_release.180410-1804)
             Language: Bulgarian (Regional Setting: Bulgarian)
  System Manufacturer: LENOVO
         System Model: 80XR
                 BIOS: 5RCN30WW (type: UEFI)
            Processor: Intel(R) Pentium(R) CPU N4200 @ 1.10GHz (4 CPUs), ~1.1GHz
               Memory: 4096MB RAM
  Available OS Memory: 3920MB RAM
            Page File: 2667MB used, 2660MB available
          Windows Dir: C:\WINDOWS
      DirectX Version: DirectX 12
  DX Setup Parameters: Not found
     User DPI Setting: 120 DPI (125 percent)
   System DPI Setting: 120 DPI (125 percent)
      DWM DPI Scaling: UnKnown
             Miracast: Available, with HDCP

Microsoft Graphics Hybrid: Supported
DxDiag Version: 10.00.17134.0001 64bit Unicode

Display Devices

       Card name: Intel(R) HD Graphics
    Manufacturer: Intel Corporation
       Chip type: Intel(R) HD Graphics Family
        DAC type: Internal
     Device Type: Full Device (POST)
      Device Key: 
   Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]

Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 2088 MB
Dedicated Memory: 128 MB
Shared Memory: 1960 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)

       Card name: AMD Radeon(TM) 530
    Manufacturer: Advanced Micro Devices, Inc.
       Chip type: AMD Radeon Graphics Processor (0x6900)
        DAC type: Internal DAC(400MHz)
     Device Type: Render-Only Device
      Device Key: 
   Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]

Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 3999 MB
Dedicated Memory: 2039 MB
Shared Memory: 1960 MB

2

Known bug: IMPORTANT BUG:Intel Apollo Lake compatiblity issues - Programming & Scripting - Unreal Engine Forums
Look at staff member’s message
Apollo Lake platforms are somehow non compatible with the launcher, I don’t know when it’ll get fixed tho

3

Known bug: IMPORTANT BUG:Intel Apollo Lake compatiblity issues - Programming & Scripting - Unreal Engine Forums
Look at staff member’s message
Apollo Lake platforms are somehow non compatible with the launcher, I don’t know when it’ll get fixed tho

4

I wanted to use the unreal engine and I have the same processor. Since the epic launcher didn’t work I tried to download the sources from githug and compile them but still got error. I found the solution here.

Now I am no expert but from what I managed to gather is that when you start epic launcher and unreal editor there is an OpenSSL session intiation(for reasons I do not know). However there are multiple versions of OpenSSL based on the platform you will execute said launcher.

Linux OS uses OpenSSL version 1.0.2h and Windows OS uses version 1.0.2g. The difference is in the last letter which represents bug fixes and the bigger the letter means more bugs are fixed. In other words version 1.0.2h has bugs fixed that 1.0.2g doesn’t.
So it seems that Apollo Lake processor when try to start epic launcher on Windows OS, it initiates OpenSSL 1.0.2g session which throws an exception. That exception/bug is fixed in version 1.0.2h.
I could be very wrong but I hope it’s worth the investigation by people who understand.

5

I tried to fixed but where you found the folder "ThirdParty\OpenSSL\OpenSSL.Build.cs" … i dont haved how you fixed ? :frowning:

6

This folder comes from the launcher source code which isn’t available to us. Only Unreal Engine 4 editor can be downloaded by us. We must wait until EGL development team notice and try to fix the bug.

7

December now with the same problem. An entire family of modern intel processors with intel graphics … still can’t even open a launcher. For shame.

8

half a year has passed. When will the error be resolved?

9

Yeah, its sad! So many different threads all on Intel N3350/N3450/N4000/N4100/N4200/N5000.

10

Can once again create a topic about the problem to the developers?

11

ITs sad no one is upvoting this issue. The best way to get a developers attention is upvoting one issue instead of creating tons of different ones.

12

Its working now you can try to download the launcher I already installed fortnite on my acer laptop with an intel n4200 pentium intel hd 505 4gb ram