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Mac: Epic Games Launcher will not open. Error???

This is the error message I get It when the Epic game launcher opens:

"Sign in Failed

Sign in failed, if the problem persists please visit our online support.

The installation directory could not be created. /users/MattH.C.Libraray/Application Support/Epic/EpicGamesLauncher/Data/ESM/EpicGamesLauncher

Error Code: EC-BPS-IZ02"

My Mac specs are: macOS High Sierra iMac (retina 5K late 2015) processor 4 GHz Intel core i7 Memory 32GB 1867 MHz DDR3 Graphics AMD Radeon R9 M395X 4GB

Please give me suggestions on how to fix this issue. Thanks for your help.alt text

Product Version: Epic Games Launcher
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asked Sep 07 '18 at 04:49 PM in Bug Reports

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avatar image Jeff A ♦♦ STAFF Sep 10 '18 at 01:41 PM


We've recently made a switch to a new bug reporting method using a more structured form. Please visit the link below for more details and report the issue using the new Bug Submission Form. Feel free to continue to use this thread for community discussion around the issue.



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