Hi there. My release game after the upgrade to the engine 4.20.3 on Android, the players on the devices Samsung ONLY began to emerge crash at the start of the game, in particular after the intro video. What is the problem? We no longer know what to do, we have tried everything.
Help, Epic Games!
Link to the game: https://play.google.com/store/apps/details?id=com.GB.TRAILCLIMB
At 4.18 there was a similar problem, but there was no departure, and there was just a black screen after the intro video. Those. the map does not have time to load, we did the debugging. Sometimes, it helped to minimize the game and deploy it on a black screen, and the game was further downloaded.
Hello,
We’ve recently made a switch to a new bug reporting method using a more structured form. Please visit the link below for more details and report the issue using the new Bug Submission Form. Feel free to continue to use this thread for community discussion around the issue.
https://epicsupport.force.com/unrealengine/s/
Thanks