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Unreal Engine Not Working! Please Help!

When I hover my mouse over the launcher my screen turns black and freezes. Launching any version of the engine crashes my computer. So basically, I can not use UE4 (cant get past the launcher). I am noticing that it only happens when i put the mouse over a button or text box. I am a game art student and I can not do my homework or study. This is extremely urgent!

Things I have tried: -reinstalled all drivers for my GPU and monitor -tried older versions of the drivers -reinstalled the engine -Switched monitors -Reinstalled my OS -Tried engine version 4.12, 4.18, 4.19, and 4.20.3

Specs: i7 4790k GTX1080 16 gigs of RAM

Product Version: UE 4.20
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asked Oct 13 '18 at 10:28 PM in Bug Reports

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avatar image Jeff A ♦♦ STAFF Oct 15 '18 at 08:00 PM


We've recently made a switch to a new bug reporting method using a more structured form. Please visit the link below for more details and report the issue using the new Bug Submission Form. Feel free to continue to use this thread for community discussion around the issue.



avatar image Gemesil Oct 16 '18 at 08:00 PM

I have the same issue, using a 1070ti. I guess its nvidia's fault with the new drivers.

avatar image Feureau Oct 17 '18 at 05:45 AM

I have 1070, what version is your driver? I'm not experiencing such issues at all and I just updated my driver to latest last night.

avatar image jacobparise100 Oct 19 '18 at 05:09 PM

I solved it by switching to drivers 399.21. The only problem is, substance painter is running slow on this driver.

avatar image Nancy Dane Apr 11 '19 at 03:47 AM

This freeze of computer screen is common and it usually happens when we open a game or play a game of larger graphics than supported and UE4 codec’s help but not much like DirectX. DirectX 11 or up can help any game a stable graphics with essaysaviour.review because it’s shown that your PC is much and prepared for gaming. I hope my suggestion will help you, Thanks.

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