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Can't Buy Western Dessert Town off the Marketplace, keep getting error

Trying to buy this asset:

https://www.unrealengine.com/marketplace/western-desert-town

off the Marketplace but keep getting this error:

Looks like something went wrong. For your protection, this transaction has been voided and your funds will be returned in 3-5 business days.

Tried it on more that one account, as well as different cards, but get the same error every time. Just bought something like a week ago and didn't have any issues. Not sure what is going wrong here.

Product Version: UE 4.19
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asked Oct 23 '18 at 09:55 PM in Marketplace

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christina.orcutt
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1 answer: sort voted first

you should ask the actual support people about your issue. the answerhub is a community page where most answers come from the community no from staff. my recommendation would be to send a email directly to the epic support.

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answered Oct 23 '18 at 10:58 PM

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ThompsonN13
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avatar image christina.orcutt Oct 23 '18 at 11:13 PM

Thank you!

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