Server Crashes Every Time I Open Files

I’m working on a trial for a new project and to save time, I downloaded some of the free content from the Unreal Engine store. I added several files to my trial project but every time I try to add an actor or piece from the downloaded content, my whole screen freezes and I’m completely unable to work from that tab.
Any suggestions?

Hello,

We’ve recently made a switch to a new bug reporting method using a more structured form. Please visit the link below for more details and report the issue using the new Bug Submission Form. Feel free to continue to use this thread for community discussion around the issue.

https://epicsupport.force.com/unrealengine/s/

Thanks