Unable to download

Dear sirs/madams, Today I purchased the Victorian Street video by Richard Vinci. Payment went well but when I want to download the video I’m immediately transferred to my personal account page which I have filled in with name, username adress etc. Unable to download apperently.

Can you help me out?
Kind regards,

Ruben Rijnveld

You might want to email the marketplace support team.
marketplace-support@unrealengine.com