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Unreal academy all videos are private

On unreal academy : https://academy.unrealengine.com/ all videos are private. Whenever i try to play video i get following message Sorry. Because of its privacy settings, this video cannot be played here

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asked Dec 03 '18 at 06:50 PM in Bug Reports

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nightmare_unreal
6 1 3

avatar image chrismmurray_EG STAFF Dec 04 '18 at 07:38 PM

Hi! Sorry to hear you're having trouble playing the videos! Are you playing them straight through Vimeo.com or via https://academy.unrealengine.com/?

They are only view-able if accessed through that domain - not through Vimeo.com. We don't have any privacy restrictions set for your country, so they should be view-able.

Regards,

Chris

avatar image nightmare_unreal Dec 05 '18 at 06:17 AM

Hi , thanks for the reply. I am playing them from https://academy.unrealengine.com/? only . I am logged in too .For now i am able to play the videos only via proxy where i have to change my country alt text

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avatar image giblet37 Dec 05 '18 at 02:15 PM

Just a note that I am experiencing the same issue, attempting to view videos directly on unreal academy. I've tried a few different browsers and disabling all privacy/blocking/etc addons, but nothing works. Other vimeo videos on other sites are fine, but none of the unreal ones will load. I'm in the US, will try a proxy for now.

avatar image eperlberg STAFF Dec 05 '18 at 05:35 PM

Hello All, Can you give us a bit more background information. This is very concerning and want to improve the experience as soon as possible.

Are you viewing on a mobile device? What operating system?

Are you using VPN that is relocating your IP address to a potentially banned country? Does it work when your VPN is turned off?

If there is anything else you can provide that can help with our troubleshooting efforts, please include.

Thank you, Eddie Perlberg Technical Learning Contractor, Unreal Engine Enterprise Epic Games

avatar image lacoL Dec 06 '18 at 07:27 PM

Ran on Windows 7, Windows 10 and Android Mobile and get the same issue from the United Kingdom. I have also tried this on my ISP which is BT and also at work which is Daisy and still the same issue shows.

My browser reports a HTTP Status of 403 for the player URL, this would show that it is a Vimeo related problem and not a problem with your systems. I have even tried playing said video from Vimeo and this either states it is blocked due to privacy or I get a 404 Video not found.

UEA Page: https://academy.unrealengine.com/Class/UV4Arch

Player URL: https://player.vimeo.com/video/296919674

Vimeo Base URL: https://vimeo.com/296919674

avatar image nightmare_unreal Dec 06 '18 at 09:58 AM

Hello experlber, some background info from my side are:

  1. OS : Windows 10

  2. Device : Laptop/Desktop

  3. Location: India

  4. VPN/ Proxy : none ( but if i use proxy/vpn like hoxx vpn and set my location to some EU countries i am able to play video)

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2 answers: sort voted first

UPDATE: As we are investigating this issue, it seems to be intermittent and difficult to reproduce. Individuals in the areas reported are not experiencing the issues brought up here.

We will continue to work with our vendors to identify the issues and bring you our content unimpeded.

Eddie

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answered Dec 06 '18 at 04:36 PM

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eperlberg STAFF
6 1 1

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Hello.

We are not currently aware of any issue. You may be located in a country that, unfortunately, does not support Vimeo. https://www.quora.com/In-what-countries-is-Vimeo-banned

Regards

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answered Dec 03 '18 at 08:30 PM

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Stephen Ellis ♦♦ STAFF
10.9k 322 32 480

avatar image nightmare_unreal Dec 04 '18 at 06:28 AM

I saw the quora answer. , Youtube is available in my Country. (India) and i am able to play any video on Vimeo except the unreal academy one's.

Are you sure you have not listed the videos available in only few countries ?

avatar image Stephen Ellis ♦♦ STAFF Dec 04 '18 at 04:36 PM

Thank you for the information. I am not aware of the cause of the issue you are experiencing, but I will escalate this to the appropriate team for further investigation.

avatar image lacoL Dec 05 '18 at 02:56 PM

United Kingdom, same issue. I believe its the embeded video policies, you need to allow the site to embed them from Vimeo's settings.

avatar image nightmare_unreal Dec 04 '18 at 05:12 PM

Thank you !! i guess till then i have to use proxy :)

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