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Epic Games Launcher White Screen HELP

Epic games launcher doesn't fully load and is a white screen with text, can't access Unreal Engine 4, Fortnite, or anything.

Someone who had the same problem on the fortnite forum: https://www.epicgames.com/fortnite/forums/technical-support/hardware-support/882507-problem-with-epic-games-launcher-white-screen

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Product Version: Epic Games Launcher
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asked Dec 18 '18 at 02:41 PM in Installation & Setup

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Drakes2ndAccount
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3 answers: sort voted first

Fix found on the other forum located here: https://answers.unrealengine.com/questions/858738/view.html

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answered Dec 19 '18 at 02:03 AM

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Drakes2ndAccount
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avatar image Balmarky Feb 16 '19 at 03:23 PM

This 'answer' just loops back to this thread .. can't downvote it :/ Anyhow .. figured out the answer and posted below

avatar image Waterqoden -_- May 03 '19 at 01:10 PM

Thaaaaanks, it worked! :D You saaaaved mee

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I managed to fix this on my computer by removing the webcache folder in the appdata folder and letting the epic launcher rebuild it.

So follow these steps:

  1. Exit Epic Launcher

  2. Browse to C:\Users\MYUSERNAME\AppData\Local\EpicGamesLauncher\Saved\

  3. Delete the webcache folder

  4. Launch Epic Launcher and all ok..

Goodluck

/Balmarky

Feel free to thank me by carrying me to a victory royale ;)

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answered Feb 16 '19 at 03:14 PM

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Balmarky
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avatar image IISK Feb 19 '19 at 01:48 PM

Thank you. It worked perfectly, and it didn't even took a minute to do it. Unfortunately I can't carry you because I suck at fortnite, but if I ever manage to win, it'll be dedicated to you.

avatar image Balmarky Feb 19 '19 at 08:24 PM

Thanks :D

avatar image Terminator 4774 Apr 26 '19 at 07:48 PM

plz help when I open epic games launcher white screen pops up. I tried Balmarky's trick but it still didnt work plz help its been a week

avatar image Terminator 4774 Apr 26 '19 at 07:48 PM

i tried ur way but still not working

avatar image Balmarky Apr 27 '19 at 02:43 PM

hmm it should, were you able to find the webcache folder? I've a screenshot below of what you should see at

Make sure the launcher is closed (although it might not need to be .. but better safe than sorry)..

Just to make sure, here are some keystrokes to delete the folder a different way..

Press WINDOWSKEY + E to launch the file explorer .. Then in the address/location part paste in (exactly as below, including the %USERNAME% )

C:\Users\%USERNAME%\AppData\Local\EpicGamesLauncher\Saved\

and delete the webcache folder

the %USERNAME% will get swapped by windows

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avatar image Balmarky Apr 27 '19 at 03:00 PM

There are other folders your offending webcache folder might be in I guess .. you might need to look around to find it.. also, your appdata might be on a different drive .. try this folder location

%LOCALAPPDATA%\EpicGamesLauncher\Saved\

or

%APPDATA%\EpicGamesLauncher\Saved\

or try searching for a file named "QuotaManager" .. it might point you to the correct folder .. someone from epic might be able to help identify if there are other things to try, but I'm guessing you might be finding the wrong folder (or not able to find the right one)

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I also need help it happens to be like this when i delete it.alt text

1231.png (10.1 kB)
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answered May 06 '19 at 02:11 PM

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Xela qlya
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avatar image Balmarky May 07 '19 at 09:24 PM

The folder is locked, possibly by a file explorer you might have open that's looking at the contents inside the webcache folder? Or the EpicLauncher is still running and locking it?

Try closing all windows except the file explorer you have webcache selected in to delete it and try again, make sure the epic launcher is closed again and try delete it again .. and lastly, see if EpicLauncher is running by looking at the task manager and end process (then try delete the folder again)

Launch the task manager by rightclicking on your clock and picking 'task manager' .. or by pressing CTRL+SHIFT+ESC or by pressing ALT+CTRL+DEL and picking 'Task Manager' there .. then go to the details, find EpicGamesLauncher, select it analt textd click 'End Task'

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