Game doesn't work specifically in galaxy S6

so i used this website https://developer.samsung.com/remotetestlab/galaxy/rtlDeviceList.action to test my game in different devices and it works perfectly in the devices i tested it on Which Are ( Note 9, Note 8 S7, Tab S2 (8.0) and Tab S4 but when i launch it on the Galaxy S6 it crashes instantly i hope i can get some help, Thanks.

Here are my settings:

Can you provide any error information, does that service provide access to logcat? Otherwise we can only guess whats going on

Not sure what part you need but please tell me if there is anything wrong with the logcat considering this is the first time i used monitor.bat

Sorry for the delayed reply

link text

When you use monitor.bat there is an option to filter the logs to only those which are generated by your game app. Please run the logging again with that filter in place.

It will usually be something like com.YourCompany.YourProject

Ok here is the file, Sorry for the delayed reply.link text

Thank you for the log.
I am not able to tell what the problem is, but the crash portion of the log mentions several times.

I am not certain that Galaxy S6 has good support. I did a quick google search and found that some kinds of 26 can do but not all of them, or something like that. People seem to expect it to work on S7 and up, though.

So when you build for Android are you building for ? Check your project settings for that.
might be the only way to get a shader model higher than 3 on Android right now. I’m new to all this stuff myself.
Anyway I would recommend you check into whether S6 can do Shader Models higher than 3 and if it supports or not, and if your project build is using .

i turned off Support for and it works! but my character mesh is invisible now

Glad it fixed the first problem! I wonder if the Material / shader used by your character mesh requires shader model higher than 3. But I would’ve expected it to show up blank texture instead or only show the parts of the shader that were supported, not make the whole character invisible.

I wonder if the the mesh itself or the material is set to only show up at Medium or High detail level. Make sure both are set to show up at Low detail level.