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Launcher: No version information received

I have the same problem many others appear to have had. I have browsed the other solutions, re-downloaded, changed DNS servers etc, no luck. Log file attached here. I have masked out my login credentials/e-mail address for security. Any help at all greatly appreciated.

Product Version: Not Selected
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asked Aug 21 '14 at 05:43 AM in Installation & Setup

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avatar image Carlos Cuello STAFF Aug 22 '14 at 12:10 AM

Hi Ninetail,

Thanks for posting your log, it's very useful! Looking through it, you can't connect to our online authorization service (no response), are you connecting behind a firewall by any chance?


avatar image Ninetail Aug 22 '14 at 03:08 PM

I did try disabling the firewall on my PC. Maybe something in my router is blocking it?

avatar image Ninetail Aug 23 '14 at 08:57 PM

Hmmm. No good. I disabled my Anti-Virus, Windows and Router firewalls. Same result. Any ideas?

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2 answers: sort voted first

Okay, I think I have this solved.

First, I tried doing an un-install and re-install. The installer got hung in the middle and I had to kill the process. I'm pretty sure that this partial install was responsible for the weird launcher behavior.

Second, I tried installing on a second, nearly identical PC that I own (all the same hardware / OS etc.) and it installed flawlessly. I'm not sure what is wrong with the first PC, but my other one seems to work fine.

So anyway, whatever the issue is, it seems to be with my machine and not the UE4 launcher. I'll use my second PC for now and perhaps down the road sort out what was wrong with the first one.

Thanks for the help!

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answered Aug 25 '14 at 05:26 PM

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avatar image Ninetail Mar 17 '15 at 09:46 PM

UPDATE: Microsoft's new MINECRAFT launcher seems to have this same problem on my machine. So, not you guys' fault. :)

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I'm feeling so frustrated by this issue that I've had for two weeks now. I get the same problem. I have checked my firewall, and I have uninstalled, and re-installed UE4. I'm still getting the same exact problem over and over again, and all the threads I find on this seem to end with the same resounding, NO SOLUTION, ... people say, oops it's working now, and then the issue is dropped. Well for me it is not dropped. I have tried so many of the solutions here.

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answered Oct 19 '14 at 06:59 AM

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avatar image Finn Oct 19 '14 at 07:03 AM

ugghhhhhh!!! this is even worse than before. I uninstalled the software and re-installed the software but now I get that there NO INSTALLED version of UE4.. because it cannot download, and I cannot download because I cannot login. I am on a deadline and feel so frustrated and blocked now by this problem. We need a REAL solution.

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