I logged myself out in the epic games launcher and now I have this black screen.
I can only click the Epic Games logo and the settings button. When clicking the settings button it does direct me to the settings page. Besides that I can’t do anything anymore.
I tried restarting, reinstalling, … it doesn’t help.
I have found a previous post: Epic Launcher Black Screen Upon Opening - Getting Started & Setup - Epic Developer Community Forums
But he was just redirected to the fortnite help page. I’m using Epic Games for the Unreal Game Engine 4.18.
Does anyone know how to fix this?
This is the report when I trouble shoot:
{
"EndPointResults": [
{
"Type": "Endpoint",
"Result": "Passed",
"Code": "",
"Desc": "Backend Connectivity Tests for https://launcherwaitingroom-public-service-prod06.ol.epicgames.com"
},
{
"Type": "Endpoint",
"Result": "Passed",
"Code": "",
"Desc": "Backend Connectivity Tests for https://account-public-service-prod03.ol.epicgames.com"
},
{
"Type": "Endpoint",
"Result": "Passed",
"Code": "",
"Desc": "Backend Connectivity Tests for https://launcher-public-service-prod06.ol.epicgames.com"
},
{
"Type": "Endpoint",
"Result": "Passed",
"Code": "",
"Desc": "Backend Connectivity Tests for https://catalog-public-service-prod06.ol.epicgames.com"
},
{
"Type": "Endpoint",
"Result": "Passed",
"Code": "",
"Desc": "Backend Connectivity Tests for https://entitlement-public-service-prod08.ol.epicgames.com"
},
{
"Type": "Endpoint",
"Result": "Passed",
"Code": "",
"Desc": "Backend Connectivity Tests for https://priceengine-public-service-ecomprod01.ol.epicgames.com"
},
{
"Type": "Endpoint",
"Result": "Passed",
"Code": "",
"Desc": "Backend Connectivity Tests for https://lightswitch-public-service-prod06.ol.epicgames.com"
},
{
"Type": "Endpoint",
"Result": "Passed",
"Code": "",
"Desc": "Backend Connectivity Tests for https://eulatracking-public-service-prod06.ol.epicgames.com"
},
{
"Type": "Endpoint",
"Result": "Passed",
"Code": "",
"Desc": "Backend Connectivity Tests for https://friends-public-service-prod06.ol.epicgames.com"
},
{
"Type": "Endpoint",
"Result": "Passed",
"Code": "",
"Desc": "Backend Connectivity Tests for https://launcher-website-prod07.ol.epicgames.com/"
}
],
"MinimumSpecResults": [
{
"Type": "Processor",
"Result": "Passed",
"Code": "",
"Desc": "CPU: 2 Cores"
},
{
"Type": "Memory",
"Result": "Passed",
"Code": "",
"Desc": "RAM: 2GB"
},
{
"Type": "Graphics Device",
"Result": "Passed",
"Code": "",
"Desc": "GPU: GeForce 5, Radeon 9000, Intel HD Graphics"
},
{
"Type": "Operating System",
"Result": "Passed",
"Code": "",
"Desc": "OS: Windows 7 (or similar)"
}
],
"RecommendedSpecResults": [
{
"Type": "Processor",
"Result": "Passed",
"Code": "",
"Desc": "CPU: 4 Cores"
},
{
"Type": "Memory",
"Result": "Passed",
"Code": "",
"Desc": "RAM: 4GB"
},
{
"Type": "Graphics Device",
"Result": "Passed",
"Code": "",
"Desc": "GPU: GeForce 400, Radeon HD 5000, Intel HD Graphics 4000/2500"
},
{
"Type": "Operating System",
"Result": "Passed",
"Code": "",
"Desc": "OS: Windows 7 (or similar)"
}
]
}