Hey there. I am having the same problem and nothing seems to work. I payed 99.99 EUR for this.
you need to contact the developer or publisher of the game. they may have used unreal but the coding of the game was done by the dev. also this is a community page for questions related to developing in the unreal engine, so its not for game support. the page you probably want to go visit is the bandai namco support page .