x

Search in
Sort by:

Question Status:

Search help

  • Simple searches use one or more words. Separate the words with spaces (cat dog) to search cat,dog or both. Separate the words with plus signs (cat +dog) to search for items that may contain cat but must contain dog.
  • You can further refine your search on the search results page, where you can search by keywords, author, topic. These can be combined with each other. Examples
    • cat dog --matches anything with cat,dog or both
    • cat +dog --searches for cat +dog where dog is a mandatory term
    • cat -dog -- searches for cat excluding any result containing dog
    • [cats] —will restrict your search to results with topic named "cats"
    • [cats] [dogs] —will restrict your search to results with both topics, "cats", and "dogs"

Unreal Engine 4 does not connect to the internet.

Hey Unreal users, I have bought the unreal engine 4 today, but the only thing that appears is that the programm could not make a connection with the internet. It says there was no version information retrieved. I can also not log in with my unreal account. I checked my firewalls and did not find any problem. Could you please help me.

Thanks, AMCA

Product Version: Not Selected
Tags:
more ▼

asked Aug 23 '14 at 05:26 PM in Installation & Setup

avatar image

AMCA
1 1 2

avatar image TJ V ♦♦ STAFF Aug 25 '14 at 08:47 PM

Hi AMCA,

Could you post a screenshot of the issue in action and a copy of your dxdiag? How to find your dxdiag can be found at the link below.

https://answers.unrealengine.com/questions/12363/how-do-i-report-a-bug.html

avatar image TJ V ♦♦ STAFF Aug 26 '14 at 10:05 PM

Also, please take a look through the link below and try to troubleshoot the issue. If it still persist, please follow the steps at the bottom and post your Verbose Logs.

https://wiki.unrealengine.com/Troubleshooting_Launcher_Problems

(comments are locked)
10|2000 characters needed characters left
Viewable by all users

1 answer: sort voted first

Hi AMCA,

We haven't heard back from you in a few days, so we are marking this post as Resolved for tracking purposes. If you're still experiencing this issue, try the troubleshooting steps linked above. If the issue persists, please post your Verbose Logs.

Thanks, TJ

more ▼

answered Sep 02 '14 at 06:10 PM

avatar image

TJ V ♦♦ STAFF
41k 1009 183 494

(comments are locked)
10|2000 characters needed characters left
Viewable by all users
Your answer
toggle preview:

Up to 5 attachments (including images) can be used with a maximum of 5.2 MB each and 5.2 MB total.

Follow this question

Once you sign in you will be able to subscribe for any updates here

Answers to this question