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Hello! I am currently using the brilliant Unreal Engine 4.20 version. I recently bought two assets that unfortunately are not compatible with this version. I did not realize this before I purchased so I fully understand that this is MY MISTAKE. I am very new to all of this.

I am not necessarily looking for a refund. I am wondering if there is ANYWAY possible that I can make the assets available for the engine version I am using??

Product Version: UE 4.20
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asked Mar 15 '19 at 05:25 PM in Marketplace

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Pat Streater

avatar image Matthew J Mar 15 '19 at 05:29 PM

Hello Pat,

This would not be possible for actual .uasset files. .uasset files cannot be converted to previous versions. If the assets happen to just be models, you may be able to export to FBX and then reimport to 4.20 but that may still cause issues.

If you do want to request a refund, it would be best to enter a support ticket here: https://marketplacehelp.epicgames.com/s/

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