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how do i fix Fatal error: [File:Unknown] [Line: 198] Unreal Engine is exiting due to D3D device being lost. (Error: 0x887A0006 - 'HUNG')?

i have experienced multiple crashes when i play fortnite the crash reporter said the following:

Fatal error: [File:Unknown] [Line: 198] Unreal Engine is exiting due to D3D device being lost. (Error: 0x887A0006 - 'HUNG')

0x00007ff97b7fa388 KERNELBASE.dll!UnknownFunction [] 0x00007ff694460657 FortniteClient-Win64-Shipping.exe!UnknownFunction [] 0x00007ff6944622c0 FortniteClient-Win64-Shipping.exe!UnknownFunction [] 0x00007ff69442517a FortniteClient-Win64-Shipping.exe!UnknownFunction [] 0x00007ff6943eb4c9 FortniteClient-Win64-Shipping.exe!UnknownFunction [] 0x00007ff69486d72c FortniteClient-Win64-Shipping.exe!UnknownFunction [] 0x00007ff69486ebdb FortniteClient-Win64-Shipping.exe!UnknownFunction [] 0x00007ff69485af02 FortniteClient-Win64-Shipping.exe!UnknownFunction [] 0x00007ff694db45cb FortniteClient-Win64-Shipping.exe!UnknownFunction [] 0x00007ff6943444a3 FortniteClient-Win64-Shipping.exe!UnknownFunction [] 0x00007ff694df64fb FortniteClient-Win64-Shipping.exe!UnknownFunction [] 0x00007ff69446a8db FortniteClient-Win64-Shipping.exe!UnknownFunction [] 0x00007ff694467c6c FortniteClient-Win64-Shipping.exe!UnknownFunction [] 0x00007ff97d3b4034 KERNEL32.DLL!UnknownFunction [] 0x00007ff97e9a3691 ntdll.dll!UnknownFunction []

Crash in runnable thread RHIThread

i have tried to update directx but it has not seemed to work

Product Version: Epic Games Launcher
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asked Apr 12 '19 at 01:19 PM in Everything Else

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pobnob123
1 1 1 1

avatar image Deckeriuss Apr 22 '19 at 07:20 PM

Do you use intel(Hd or UHD) graphics?

avatar image Gaba_07 May 06 '19 at 02:06 PM

LoginId:815da4274d2a9cba8eb68092c743f816 EpicAccountId:f42f223d0b3049a2b3bfd0548cb3e151

Assertion failed: [File:Unknown] [Line: 198] Unreal Engine is exiting due to D3D device being lost. (Error: 0x887A0006 - 'HUNG')

FortniteClient_Win64_Shipping FortniteClient_Win64_Shipping FortniteClient_Win64_Shipping FortniteClient_Win64_Shipping FortniteClient_Win64_Shipping FortniteClient_Win64_Shipping FortniteClient_Win64_Shipping FortniteClient_Win64_Shipping kernel32 ntdll

I have this problem, and I have a GTX 1070

avatar image HΙEST May 06 '19 at 02:17 PM

i use intel integrated graphics and am having the same problem

avatar image Franquitoman01 May 16 '19 at 05:13 PM

A mi me sale el mismo error Assertion failed: [File:Unknown] [Line: 198] Unreal Engine is exiting due to D3D device being lost. (Error: 0x887A0005 - 'REMOVED')

FortniteClient_Win64_Shipping FortniteClient_Win64_Shipping FortniteClient_Win64_Shipping FortniteClient_Win64_Shipping FortniteClient_Win64_Shipping FortniteClient_Win64_Shipping FortniteClient_Win64_Shipping FortniteClient_Win64_Shipping FortniteClient_Win64_Shipping FortniteClient_Win64_Shipping FortniteClient_Win64_Shipping kernel32 ntdll Tengo una gtx 1050 con un i3 8100 y 8gb de ram

avatar image RavKai Jun 08 '19 at 01:39 AM

Assertion failed: [File:Unknown] [Line: 198] Unreal Engine is exiting due to D3D device being lost. (Error: 0x887A0006 - 'HUNG')

FortniteClient_Win64_Shipping FortniteClient_Win64_Shipping FortniteClient_Win64_Shipping FortniteClient_Win64_Shipping FortniteClient_Win64_Shipping FortniteClient_Win64_Shipping FortniteClient_Win64_Shipping FortniteClient_Win64_Shipping FortniteClient_Win64_Shipping FortniteClient_Win64_Shipping FortniteClient_Win64_Shipping FortniteClient_Win64_Shipping FortniteClient_Win64_Shipping FortniteClient_Win64_Shipping FortniteClient_Win64_Shipping FortniteClient_Win64_Shipping FortniteClient_Win64_Shipping FortniteClient_Win64_Shipping FortniteClient_Win64_Shipping FortniteClient_Win64_Shipping kernel32 ntdll

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All those errors mean that either you GPU driver crashes or if you use laptop with Intel CPU and NVidia GPU means that laptop for some reason switched to Intel integrated GPU.

Try update drivers. If oyu have a laptop make sure to set up power management settings in the way to your laptop always gonna use NVidia GPU, make sure you play with you laptop plugged to AC at least, it less likely for laptop to conserve power by switching to Intel GPU.

Also this is UE4 engine development site, for any fortnite related help contact Fortnite support:

https://epicgames.helpshift.com/a/fortnite/?contact=1

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answered Jun 08 '19 at 01:47 AM

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Shadowriver
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