I was trying to install the new 4.22 version on my laptop, but after clicking install on the Epic Games Launcher nothing happens. Version isn’t relevant, this occurs with any version I choose. I’m on Mac, I’ve already reinstalled the launcher, deleted the library data to reset the app, switched to another account. Nothing helped.
This is the output I get after clicking:
2019-04-18 17:31:11.853 EpicGamesLauncher-Mac-Shipping[1407:18142] [2019.04.18-15.31.11:853][162]LogOnlineEula: Display: OSS: EulaService::GetAgreement user has already accepted the agreement ue (no content)
2019-04-18 17:31:11.853 EpicGamesLauncher-Mac-Shipping[1407:18142] [2019.04.18-15.31.11:853][162][0x7fd39d774bd0] FWebPurchaseCommand::HandlePreChecksCompleted - Setting state QuickPurchase
2019-04-18 17:31:11.853 EpicGamesLauncher-Mac-Shipping[1407:18142] [2019.04.18-15.31.11:853][162][0x7fd39d774bd0] FWebPurchaseCommand::QuickPurchaseState
2019-04-18 17:31:12.027 EpicGamesLauncher-Mac-Shipping[1407:18142] [2019.04.18-15.31.12:027][172][0x7fd39d774bd0] FWebPurchaseCommand::HandleQuickPurchaseComplete - Setting state VerifyPurchase
2019-04-18 17:31:12.027 EpicGamesLauncher-Mac-Shipping[1407:18142] [2019.04.18-15.31.12:027][172][0x7fd39d774bd0] FWebPurchaseCommand:VerifyPurchaseState
2019-04-18 17:31:13.198 EpicGamesLauncher-Mac-Shipping[1407:18142] [2019.04.18-15.31.13:198][230][0x7fd39d774bd0] FWebPurchaseCommand::PurchaseComplete - Setting state NotStarted
2019-04-18 17:31:13.198 EpicGamesLauncher-Mac-Shipping[1407:18142] [2019.04.18-15.31.13:198][230][0x7fd39d774bd0] FWebPurchaseCommand::NotStartedState
LogOnline: Warning: OSS: Invalid response. CorrId=UE4-0ec[...]87F code=401 errorcode=errors.com.epicgames.common.authentication.token_verification_failed errormessage=Sorry we couldn't validate your token bearer eg1~eyJraWQiOi[...]JTq_WEL9. Please try with a new token. errorraw={
"errorCode" : "errors.com.epicgames.common.authentication.token_verification_failed",
"errorMessage" : "Sorry we couldn't validate your token bearer eg1~eyJraWQiOi[...]JTq_WEL9. Please try with a new token.",
"messageVars" : [ "bearer eg1~eyJraWQiOi[...]JTq_WEL9" ],
"numericErrorCode" : 1031,
"originatingService" : "com.epicgames.launcher.public",
"intent" : "prod"
}
2019-04-18 17:31:26.140 EpicGamesLauncher-Mac-Shipping[1407:18142] [2019.04.18-15.31.26:140][616]LogOnline: Warning: OSS: Invalid response. CorrId=UE4-0ec[...]87F code=401 errorcode=errors.com.epicgames.common.authentication.token_verification_failed errormessage=Sorry we couldn't validate your token bearer eg1~eyJraWQiOi[...]JTq_WEL9. Please try with a new token. errorraw={
"errorCode" : "errors.com.epicgames.common.authentication.token_verification_failed",
"errorMessage" : "Sorry we couldn't validate your token bearer eg1~eyJraWQiOi[...]JTq_WEL9. Please try with a new token.",
"messageVars" : [ "bearer eg1~eyJraWQiOi[...]JTq_WEL9" ],
"numericErrorCode" : 1031,
"originatingService" : "com.epicgames.launcher.public",
"intent" : "prod"
}
LogOnlineIdentity: Warning: OSS: Invalid auth token Client ClientId: 34a[...]f9a Access[Expires: 2019.04.18-19.27.58 Remaining: 14192.10] State: Valid
2019-04-18 17:31:26.141 EpicGamesLauncher-Mac-Shipping[1407:18142] [2019.04.18-15.31.26:141][616]LogOnlineIdentity: Warning: OSS: Invalid auth token Client ClientId: 34a[...]f9a Access[Expires: 2019.04.18-19.27.58 Remaining: 14192.10] State: Valid
LogOnline: Warning: OSS: QueryEntitledBuilds request failed. Sorry we couldn't validate your token bearer eg1~eyJraWQiOi[...]JTq_WEL9. Please try with a new token.
2019-04-18 17:31:26.141 EpicGamesLauncher-Mac-Shipping[1407:18142] [2019.04.18-15.31.26:141][616]LogOnline: Warning: OSS: QueryEntitledBuilds request failed. Sorry we couldn't validate your token bearer eg1~eyJraWQiOi[...]JTq_WEL9. Please try with a new token.
LogPortal: Error: FCommunityPortalOSSImpl::OnQueryEntitledBuildsComplete UserId=180[...]30b bWasSuccessful=false
Thank you!