Can i ask refund for an asset that doesn't work in the current Unreal Engine Version?
(This thread is not my case, i'm just wondering what should i do if this happens one day) Some content creators really leave their job alone in MP, without updates or support for devs (i think it is a really bad thing, just represents the lack of love for your work), so i am in 4.22 (we all are), and the asset last update is for 4.21, can i ask refund for it? What are my limitations? I know in some cases i am able to update it by migrating as Unreal Engine is backward compatible, but lets imagine i bought it where the last update was for 4.21, try to migrate it and got an error, still can ask refund? Or Epic says "Bro, you read that this was for 4.21 and still you bought, cant do nothing for you."?
In my opinion that would be VERY unfair to the creators, and not possible at all:
Imagine this: a creator was somehow unable to update the pack for two months, if it would be possible to everyone that bough the pack to have a refund, he could lost everything he earned over the years the pack was online and up to date, as there is no way to distinguish who uses up to date versions of UE4 or not.
Marketplace creators are paid 45 days after the end of the month the pack was sold, this gives Epic enough time to give all customers a refund if necessary, after that it's impossible to give you a refund.
answered May 26 '19 at 04:38 AM
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