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Can i ask refund for an asset that doesn't work in the current Unreal Engine Version?

(This thread is not my case, i'm just wondering what should i do if this happens one day) Some content creators really leave their job alone in MP, without updates or support for devs (i think it is a really bad thing, just represents the lack of love for your work), so i am in 4.22 (we all are), and the asset last update is for 4.21, can i ask refund for it? What are my limitations? I know in some cases i am able to update it by migrating as Unreal Engine is backward compatible, but lets imagine i bought it where the last update was for 4.21, try to migrate it and got an error, still can ask refund? Or Epic says "Bro, you read that this was for 4.21 and still you bought, cant do nothing for you."?

Product Version: UE 4.22
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asked May 25 '19 at 09:59 PM in Marketplace

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Graspna
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avatar image IndieGameCove May 25 '19 at 11:56 PM

I think it be unfair to the seller for epic to allow you to receive a refund on a product that works exactly as it is described.

Epic should add some kind add some kind of bright yellow warning icon on the product page if it doesn't support the latest version just to emphasize that.

The seller can choose to refund you for any reason even if epic doesn't.

avatar image Graspna May 26 '19 at 12:23 AM

Yeah... But we know he'll not. And for what you said, it makes total sense and i parcially agree. But still, we dont know the answer, can we be refunded or no?

avatar image IndieGameCove May 26 '19 at 12:56 AM

The marketplace guidelines list out various reasons where a refund will be allowed, the product not working in an unsupported version isn't one of the reasons. However, the guidelines have a catch all phrase, "Epic determines in its sole discretion that a refund is warranted given the circumstances."

So you probably wouldn't be able to get a refund, but wouldn't know for sure until after you submit the refund request form.

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In my opinion that would be VERY unfair to the creators, and not possible at all:

Imagine this: a creator was somehow unable to update the pack for two months, if it would be possible to everyone that bough the pack to have a refund, he could lost everything he earned over the years the pack was online and up to date, as there is no way to distinguish who uses up to date versions of UE4 or not.

Marketplace creators are paid 45 days after the end of the month the pack was sold, this gives Epic enough time to give all customers a refund if necessary, after that it's impossible to give you a refund.

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answered May 26 '19 at 04:38 AM

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AugustoMoura
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