GitHub account linking does not work

(I’ve gone to the epicgames.helpshift.com support for this issue (as well as GitHub support), but they’ve directed me here. I performed a search and saw several similar issues posted here, but the results I saw were from 2018, most recently. Perhaps a bug has re-appeared.)

Previously, I’ve had access to the Unreal Engine repo on GitHub. I had success accessing it, cloning it, and working with it. That was at least a year ago, though.

I tried to access the repo on GitHub again recently, but failed. I got the usual “404” GitHub page that appears when you try to access a private GitHub repo and don’t have access. I was logged into my GitHub account at the time.

So, I attempted to re-link my GitHub account to my Epic Games/Unreal Engine account. I began to follow the process at Unreal Engine 4 on GitHub - Unreal Engine. However, I cannot get beyond the fifth step of that page (“After opening the Connected Accounts menu, select the Connect button below the GitHub icon”): when I click the Connect button, the page seems to refresh, but that’s it. No EULA appears, I’m not directed to GitHub (whether or not I am logged into GitHub at the time), and I receive no email (neither from Epic/UE nor GitHub). The page just seems to refresh. Note however: a new parameter appears in the URL after I click the Connect button: “alreadyLinked=true” appears at the end of the “Epic Games” URL, but only after I click the Connect button. And the web page appears exactly the same as it did before I clicked the Connect button.

I’ve performed these steps in recent versions of Firefox and IE 11, as well as being logged into GitHub vs. not logged into GitHub at the time, but nothing seems to work.

(At the least, it seems like there should be a change made to the Epic Games account-linking web page–if only to provide notification of some underlying error/state.)

Please let me know if you need any more information. Thank you in advance.

I too is having the same issue except I’ve noticed in the URL I briefly see it saying “error=cancelled” but I don’t see any error message

I’ve noticed some places mention to enter your username from github, I don’t see a text input field anywhere for that either, only a connect button under the github icon

Did you ever get this issue resolved? I have the same issue. Here it is October 31st of 2019 and I have the same issue.

I too have this issue. Just like you I once had access, but now cant get it connected the new way. I get the same error=canceled result in the URL with no further info.

Please can someone help us? This is clearly not an issue on our end but on Epic’s.

I still have this issue. Epic’s support staff has been unable to resolve the issue–or even comprehend the issue. The most they’ve done is simply point me to an indiscriminate list of sources in an attempt to assuage me, this site being one of them (amongst others they’ve told me to seek insight from: Unreal Engine Bug Submission Form (for Unreal Engine bugs), UE Marketplace Support (for marketplace issues), UE licensing (game /and/ enterprise licensing), UE Console Development Requests, Unreal Studio Support, and Unreal Engine Academy). Because having support staff list ~every support channel related to Epic Games or Unreal Engine is “support”.