No version information received

Development Getting Started & Setup
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1

no version infermation received. me clıck unreal engıne and ı see error ; no version infermation received ;

help me please . me today buying unreal engine .

2

ok . you little understand ( because little english know ) .

when improve unreal ?

me waiting . and thanks you

3

Sorry guys but the latest version of the launcher is bugged.

It misses graphics:

[2014.09.07-11.40.12:157][ 0]LogStreaming:Warning: Failed to read file ‘…/…/…/Engine/Programs/NoRedist/UnrealEngineLauncher/Content/Common/Selector.png’ error.
[2014.09.07-11.40.12:157][ 0]LogSlateD3D: Could not find file for Slate resource: …/…/…/Engine/Programs/NoRedist/UnrealEngineLauncher/Content/Common/Selector.png
[2014.09.07-11.40.12:157][ 0]LogStreaming:Warning: Failed to read file ‘…/…/…/Engine/Programs/NoRedist/UnrealEngineLauncher/Content/Common/Selection.png’ error.

… etc… (had to shorten the list, but you get it)

and it doesn’t allow for this:

[2014.09.07-11.41.20:448][ 0]LogOnline:Warning: MCP: Login (for purchase) request failed. Sorry your client is not allowed to use the grant type refresh_token
[2014.09.07-11.41.20:448][ 0]FAccountService::OnLoginPurchaseComplete - 0 FALSE Sorry your client is not allowed to use the grant type refresh_token

And I checked the graphics, and some are in a different folder, but some are missing entirely.

Please provide us with an updated launcher as it is now impossible to do anything at all with it.
Best regards/

4

@Politan:
I hope they fix a new version as soon as possible. But since I am not part of Epic I can’t say anything about them fixing things :slight_smile:

Also, You could try using your own native language, I have seen them being able to answer people in their own language, so I am guessing they have means to solve language barriers.

I hope that helps :slight_smile:

Best regards/

5

Thanks, . You may have answered my questions as well, as they pertain to the same problem. Without “Version Information Received” I cannot do anything at all with the launcher. Will it update automatically when the launcher updates? Even if it cannot read its current information?

6

Hi everyone,

Could you please check to see if this is still happening? We had a Launcher issue yesterday that seems to have resolved for most people now.

7

Hi TJ,
it’s working fine for me now :slight_smile:
Many thanks!
Best regards/

8

How about you @politan, is this fixed for you as well?

9

Hi everyone,

We are marking this post as Resolved for tracking purposes. The Launcher issue from Sunday 9/7 has been resolved. We are currently looking into the cause so we can make sure that it doesn’t happen again.

If you’re experiencing a similar Launcher issue, please refer to the link below and post a new AnswerHub question.

Thanks, TJ