Particle emitters cause editor to crash

jeffym85 · September 9, 2014, 1:12am

Hello. Whenever I try to view a particle emitter in the editor at any time it crashes. For example, if I double click on the p_explosion particle, it seems like it tries to load Cascade, but it then locks up my computer and the editor crashes. If I try to drag it onto the scene, that also causes a crash. Finally, if I try to spawn emitter in the scene using blueprint, it crashes.

[2014.09.09-00.49.09:547][771]LogWindows: === Critical error: ===
Unhandled Exception: EXCEPTION_ACCESS_VIOLATION reading address 0x00000000

My log says: [2014.09.09-00.49.09:547][771]LogWindows: Rendering thread exception:
Fatal error!

Address = 0x20757826 (filename not found) [in C:\Windows\SYSTEM32\atidxx64.dll]
Address = 0x207829d5 (filename not found) [in C:\Windows\SYSTEM32\atidxx64.dll]
Address = 0x20788bd9 (filename not found) [in C:\Windows\SYSTEM32\atidxx64.dll]
Address = 0x207888b6 (filename not found) [in C:\Windows\SYSTEM32\atidxx64.dll]
Address = 0x20786dcd (filename not found) [in C:\Windows\SYSTEM32\atidxx64.dll]
Address = 0x2077582e (filename not found) [in C:\Windows\SYSTEM32\atidxx64.dll]
Address = 0x207754a7 (filename not found) [in C:\Windows\SYSTEM32\atidxx64.dll]
Address = 0x207794f6 (filename not found) [in C:\Windows\SYSTEM32\atidxx64.dll]
Address = 0x20779319 (filename not found) [in C:\Windows\SYSTEM32\atidxx64.dll]
Address = 0x20249675 (filename not found) [in C:\Windows\SYSTEM32\atidxx64.dll]
Address = 0x20259616 (filename not found) [in C:\Windows\SYSTEM32\atidxx64.dll]
Address = 0x21976459 (filename not found) [in C:\Windows\SYSTEM32\atiuxp64.dll]
Address = 0xf7548905 (filename not found) [in C:\Program Files\Unreal Engine\4.4\Engine\Binaries\Win64\UE4Editor-D3D11RHI.dll]
Address = 0x10c0f76 (filename not found) [in C:\Program Files\Unreal Engine\4.4\Engine\Binaries\Win64\UE4Editor-RHI.dll]
Address = 0xf770666d (filename not found) [in C:\Program Files\Unreal Engine\4.4\Engine\Binaries\Win64\UE4Editor-Renderer.dll]
Address = 0xf78eb2da (filename not found) [in C:\Program Files\Unreal Engine\4.4\Engine\Binaries\Win64\UE4Editor-Renderer.dll]
Address = 0xf78ec24b (filename not found) [in C:\Program Files\Unreal Engine\4.4\Engine\Binaries\Win64\UE4Editor-Renderer.dll]
Address = 0xfc617920 (filename not found) [in C:\Program Files\Unreal Engine\4.4\Engine\Binaries\Win64\UE4Editor-Engine.dll]
Address = 0xfcd29944 (filename not found) [in C:\Program Files\Unreal Engine\4.4\Engine\Binaries\Win64\UE4Editor-Engine.dll]
Address = 0xfcd8a063 (filename not found) [in C:\Program Files\Unreal Engine\4.4\Engine\Binaries\Win64\UE4Editor-Engine.dll]
Address = 0xf7908287 (filename not found) [in C:\Program Files\Unreal Engine\4.4\Engine\Binaries\Win64\UE4Editor-Renderer.dll]
Address = 0xf78b0265 (filename not found) [in C:\Program Files\Unreal Engine\4.4\Engine\Binaries\Win64\UE4Editor-Renderer.dll]
Address = 0xf7815193 (filename not found) [in C:\Program Files\Unreal Engine\4.4\Engine\Binaries\Win64\UE4Editor-Renderer.dll]
Address = 0xf7735cea (filename not found) [in C:\Program Files\Unreal Engine\4.4\Engine\Binaries\Win64\UE4Editor-Renderer.dll]
Address = 0xf78b0834 (filename not found) [in C:\Program Files\Unreal Engine\4.4\Engine\Binaries\Win64\UE4Editor-Renderer.dll]
Address = 0xf7886972 (filename not found) [in C:\Program Files\Unreal Engine\4.4\Engine\Binaries\Win64\UE4Editor-Renderer.dll]
Address = 0xfe9c7002 (filename not found) [in C:\Program Files\Unreal Engine\4.4\Engine\Binaries\Win64\UE4Editor-Core.dll]
Address = 0xfe9c718d (filename not found) [in C:\Program Files\Unreal Engine\4.4\Engine\Binaries\Win64\UE4Editor-Core.dll]
Address = 0x45fc353 (filename not found) [in C:\Program Files\Unreal Engine\4.4\Engine\Binaries\Win64\UE4Editor-RenderCore.dll]
Address = 0x45fc7e9 (filename not found) [in C:\Program Files\Unreal Engine\4.4\Engine\Binaries\Win64\UE4Editor-RenderCore.dll]
Address = 0xfec02ca6 (filename not found) [in C:\Program Files\Unreal Engine\4.4\Engine\Binaries\Win64\UE4Editor-Core.dll]
Address = 0xfebfc26d (filename not found) [in C:\Program Files\Unreal Engine\4.4\Engine\Binaries\Win64\UE4Editor-Core.dll]
Address = 0x254516ad (filename not found) [in C:\Windows\system32\KERNEL32.DLL]
Address = 0x26de34a5 (filename not found) [in C:\Windows\SYSTEM32\ntdll.dll]
Address = 0x26de34a5 (filename not found) [in C:\Windows\SYSTEM32\ntdll.dll]

jeffym85 · September 9, 2014, 4:44pm

As I mentioned in the duplicate question that was closed, this only happens for 4.4.1, not 4.3.1. Particles in 4.3.1 work perfectly.

Lovecraft_K · September 9, 2014, 5:45pm

Thank you for your report. I will begin investigation into this issue as soon as possible. If I am unable to reproduce the problem, or I need more information, I or another staff member will follow up with some additional questions for you. Otherwise, I will post an ‘Answer’ once I have logged the issue in our bug database or we have a solution for it.

In the meantime, please be sure to review our suggestions for how to report a bug, and feel free to edit your post if you have additional information to provide:

Can you go ahead and please upload your DXDIAG and Crash Logs? The Crash logs can be found at C:\Users\[UserName]\AppData\Local\Microsoft\Windows\WER\ReportArchive\[Directory corresponding to time of your crash]\

Thank you

Eric Ketchum

jeffym85 · September 9, 2014, 11:23pm

I’ve tried to upload both the log and dmp files but the attachment tool keeps telling me that the file type is not allowed. Is there another place I should be uploading these?

Lovecraft_K · September 10, 2014, 6:22pm

Hey -

You should be able to put them in a zip file and upload the zip.

Thank You

Eric Ketchum

jeffym85 · September 10, 2014, 9:38pm

link text

Lovecraft_K · September 11, 2014, 1:33pm

Hey jeffym85 -

Can you also upload a copy of your DXDIAG.txt? You can get that by typing DXDIAG into the Windows search programs and files field, and clicking on the resulting icon in the Start Menu. If you have an ATI card can you also look and let me know what Catalyst Control Panel version number you are using?

Thank You -

Eric Ketchum

jeffym85 · September 11, 2014, 11:05pm

My Catalyst Control Center version is 2014.0417.2226.38446.

link text

Lovecraft_K · September 12, 2014, 8:26pm

Hey Jeffym85 -

Can you try to go to AMD’s driver support site and update to the newest version of the Catalyst Control Panel and Driver set, it should be 14.4?

Thank You

Eric Ketchum

jeffym85 · September 16, 2014, 12:51am

Hi Eric,

The editor still crashed after updating my Catalyst Control Panel to 14.4. Attached are the new logs. link text

Lovecraft_K · September 16, 2014, 3:47pm

Hey jeffym85 -

I haven’t been able to reproduce this crash internally here, but I am still experimenting.

Can you later today update your 4.4.1 release to the newest hot fix which should be 4.4.3 and test to make sure that you are still getting this crash, if so please one last time upload your crash logs.

Thank You

Eric Ketchum

jeffym85 · September 17, 2014, 1:43am

Updated to 4.4.3 and still crashed.link text

Lovecraft_K · September 17, 2014, 12:50pm

Hey jeffym85 -

Can you try to close everything running in Windows then opening the editor and see if you can still get the crash on opening a particle system? You do not to reupload your crash logs, just confirm that it does still crash. Can you also confirm that this is any particle system provided with starter content you cannot open and have you tired to open the Effects level in the Content Example map?

Thank You

Eric Ketchum

jeffym85 · September 18, 2014, 1:57am

It still crashed with everything closed. I have tried the content example maps and those don’t work either. 4.3 works, but not 4.4

Lovecraft_K · September 18, 2014, 1:35pm

Hey jeffym85 -

I am going to have some of our engineers look through your logs but I want to give them some comparison logs from your CPU. Could you open a particle system or the Content Examples in 4.3 and then go into your project folder\saved\logs and upload those logs as well?

Thank You

Eric Ketchum

jeffym85 · September 20, 2014, 4:24am

Attached is my loglink text from Content Examples 4.3.

Lovecraft_K · September 22, 2014, 7:10pm

Hey jeffym85 -

I have added a bug report (TTP# 347344) with our Engineers and will keep you up to date as we work on this issue.

Thank You

Eric Ketchum

Lovecraft_K · September 22, 2014, 10:06pm

Hey jeffym85 -

Can you try to go into your project directory before starting the engine and deleting the DerivedDataCache folder as well as the one found in /UE4/Engine/?

See if this fixes your issue, note that it will take a while to load the engine teh first time after deleting these folders as it rebuilds them

Let me know

Eric Ketchum

jeffym85 · September 23, 2014, 1:05am

Still crashed. This is so frustrating.

Attached the logs. link text

anonymous_user_a5f8060f · September 23, 2014, 3:07pm

Hey jeffym85,

Thanks for the info. We’re still looking into the problem, thanks for your patience. As a workaround, one thing that could potentially work may be to make a copy of the emitter and try to add that to your scene. We’ll be in touch with more information soon.

Thanks,