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Complete PC hardlock at random

I had this issue for awhile now since 4.3. It doesnt seem to matter what I do, eventually UE4 stops responding and eventually my mouse wont move at all and I have to manually power down my pc. Ive attached my DxDiag so you can see my specs but I should not be having any issues running it.

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asked Sep 09 '14 at 02:04 AM in Bug Reports

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Bio-Frost
1 1

avatar image Doug E ♦♦ STAFF Sep 09 '14 at 03:49 PM

Hey Bio-Frost-

It doesn't seem that your DxDiag is included but it would be helpful to look at if you could try uploading that again (You may need to rename the txt file). Also how long does UE4 run before your computer locks up? Does this happen if you're actively using it the entire time or when your computer is left idle?

Cheers

Doug Wilson

avatar image Doug E ♦♦ STAFF Sep 16 '14 at 01:54 PM

Hi Bio-Frost,

We have not heard back from you in a few days, so we are marking this post as Resolved for tracking purposes. If you are still experiencing the issue you reported, please respond to this message with additional information and we will offer further assistance.

Thank you.

avatar image Andrew Findlay Oct 29 '14 at 09:58 AM

Hi I was wondering if this issue has been resolved completely as Im having the same issue, I open my project and attempt to move around in the editor viewport and then my system freezes to the point where I need to hard reset my computer and have had the occasion of blue screening.

I have attached my DXDiaglink text

Thankyoulink text

dxdiag.txt (58.1 kB)
avatar image Andrew Findlay Oct 29 '14 at 09:58 AM

Hi I was wondering if this issue has been resolved completely as Im having the same issue, I open my project and attempt to move around in the editor viewport and then my system freezes to the point where I need to hard reset my computer and have had the occasion of blue screening.

I have attached my DXDiaglink text

Thankyou

dxdiag.txt (58.1 kB)
avatar image Doug E ♦♦ STAFF Oct 29 '14 at 04:08 PM

Hey Andrew-

Which version of the engine are you running that this is happening to you? Have you had it happen in any other versions of the engine? Also, how long is it between when you open the project and when your system locks up? Are you actively using the editor the entire time until it locks up or is the machine left idle with the editor running?

Cheers

Doug Wilson

avatar image Andrew Findlay Oct 29 '14 at 04:44 PM

I am currently using 4.2 that has the problem, however I do have every other version and there does not seem to be a problem with them. My system locks up after around 30 seconds of using the project and I am actively using the editor, I try not to leave it sitting idle in the background. the only warning I seem to get is

"Warning: Access to the derived cache is slow consider disabling......"

and I cant open the rest of the messege in the ouput log before the editor crashes, Ive also tried reducing the engine graphics settings and also tried disableing my firewall.

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1 answer: sort voted first

Hey Andrew-

I've reported this freeze to our internal tracking system for investigation. Does the freeze happen in a new project as well or is it limited to certain projects? Any other information you can think of will help narrow down the issue.

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answered Oct 29 '14 at 05:19 PM

avatar image Andrew Findlay Oct 29 '14 at 05:23 PM

there is no problem with starting a new project or any of the demo projects from the market place, I'm beginning to think it may be something corrupt with my project, however that said my team mates have no issues with the same build.

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