Game crashes on startup in Android

Development Platform & Builds Mobile
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1

I tried the Launch on Device and Package & Deployment for my Project but the game crashes on startup.
A black screen comes and that’s it!
After the game is packaged the obb turns up to be 3GB as my project files are just 300MB.

Kindly Help!

2

Howdy hybreed,

Thank you for reporting this issue. Just going to need a bit more information before I dive into this issue. What device are you currently using to deploy to and what OS version is that device currently on? What version of UE4 are you currently using? Could you attach you DXdiag and you project log files to this post, as well?

Any additional information would be greatly appreciated.

Thanks and have a great day!

3

Hey Sean,

I tried deploying my Project on Kindle Fire HD (Android Jelly Bean) and Moto G (Kitkat 4.4.4). And the version of Ue4 is 4.4.2.

The previous project worked on Moto G and Kindle without any errors but the current project(a New Project with assets from the previous project) crashes on the device.

Where can I find the DXdiag and Project log Files ?

Thanks!

4

Hey Sean,

I found the Log File but I didn’t get the DXdaig.

https://www.dropbox.com/s/zm0zvt4gbau84ut/MyProject.log?dl=0

5

Hey Hybreed,

Your DXdiag can be found by using the site as a guide: https://na.wargaming.net/support/Knowledgebase/Article/View/26/18/what-is-a-dxdiag-file--how-do-i-send-one

I have just attempted to package and deploy a blank template project onto a Kindle Fire HD and have had no errors in doing so. If you were to open a new project and attempt to package and deploy, Would you still come across this error?

If the error is not occurring in a new project, you may have to transfer over all of your previous assets into a new project to resolve the issue.

Thanks and have a great day!

6

Hey sean,

Sorry for the delay…Packaging and Deploying a Empty Project without any starter content gives no errors and works fine on the device.
But when I add my project assets to the empty project and deploy it on the device it crashes on the startup…and also I tried deploying the Rolling Ball Templete and it works fine on my Device!

Here is the DXdiag file!

Thanks!

7

Hey Sean,

Did you find any solution ?

Please Reply!

8

Hey Hybreed,

I was out sick for a couple of days, so sorry about the lack of a response. I was unable to see any major errors that could be causing the issue from your log files. Would you be able to share you project with me so that I may have a look into the issue that you would be seeing? It seems that the issue would have to be an asset in the project if other templates are able to be deployed to your devices. One asset could be causing the entire issue.

Thanks and have a great day!

9

Hey Sean,

Thanks for the reply.
I hope you are alright now…!!
I’m giving you the dropbox link for my project file.
Please look into it!

Thanks!!

10

Hey Sean,

Did you find the issue in the project ?
Any solutions ?

11

So I have attempted to deploy your project to a kindle fire HD and when i opened the project, all I was able to see was a black screen. I have also gone ahead and tried to deploy to another device and the project loaded just fine( iPad4 8.0). I am going to reach out to another developer and see if we can’t figure out what is currently happening.

Thanks for your patience.

12

Would your project happen to be a code based project or a blueprint based project?

13

Hey Sean,

Thanks for the reply!
It is a Blueprint based project.
We will be waiting for the reply.
Thanks again!

Hybreed.

14

Howdy Hybreed,

Thank you for providing all of the information that was asked for. I was able to see the error thanks to your project. I have entered TTP# 347490 into our bug database so that the issue may be fixed in a future release. If anymore information is needed, please feel free to ask. Since the issue has been reported, I am going to resolve this issue.

Thanks and have a great day!