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how can i get ue4editor to stop crashing at launch?

so im having, what seems to be, an unresolved problem with the launch of ue4editor.exe every time i launch it, it crashes. i have looked over a good bit of the forum for a fix but io havent found any. ive tried installing c++ 2013, didnt help, i installed windows 7 sp1, also didnt help. im at a loss and im very eager to use the unreal engine. please get back to me as soon as possible.

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asked Mar 18 '15 at 07:54 AM in Installation & Setup

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tetran0va
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avatar image TJ V ♦♦ STAFF Mar 18 '15 at 12:43 PM

Hi tetran0va,

Could you post your 'dxdiag' (system specs).

Go to the Start menu and type ‘dxdiag’ into the search bar. Open that file and then click ‘Save All Information’. Post that text file here.

We also need your Callstack, Log, and Dmp files from the crash. You can find more info on how to find these files here.

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Hi tertan0va,

We haven't heard back from you in a few days, so we are marking this post as resolved for tracking purposes. If you're still experiencing this issue, please feel free to post back here with the additional information I requested above.

Cheers,

TJ

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answered Mar 25 '15 at 04:13 PM

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TJ V ♦♦ STAFF
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avatar image tetran0va Mar 26 '15 at 01:53 AM

Hello, ive resolved the issue aforementioned. it turns out i had apparently not installed windows sp1.

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