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Launcher Crashes Upon Loading

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Hey Guys

Please help !!!

My Launcher just crashes at random times. I am in China and I am using a VPN but ive tried it with and without - reinstalled (clean) as far as I know - about 3 times, I was using it when I was paying for it and it worked great !! this was around version 4.5 or 4.3 as far as I remember - still in China at that time.

Im not sure whats going on - but sometimes the Launcher Loads to the 3 option screens where you have the Unreal Tournament and Engine selection but as soon as I select one thing it crashes !

Sometimes I get a Please Wait.. for a very long time, but the connection works great for all other applications.

I've got a few logs and in some logs I have messages like this

[2015.07.26-12.24.56:322][ 0]LogOnline:Warning: MCP: QueryItems request failed. Connection to the server failed. [2015.07.26-12.25.01:900][ 0]FCommunityPortalOSSImpl::OnReadFileComplete - TRUE e28c4fd0d256491090d293d759e89873 [2015.07.26-12.25.01:901][ 0]FCommunityPortalDynamicContent::HandleEMSFileUpdated() [2015.07.26-12.25.11:813][ 0]LogHttp:Warning: Timeout processing Http request. 000

But I've attached the most recent one to this thread.

Please help me I am a professional developer and need to fix this as soon as possible.

I have tried using the -wininet which makes at times to the connection but the crash still occurs.

Ive updated all service packs on Windows 8.1 - Latest Nvidia 770m driver on my 16gb RAM SSD HDD laptop there should not be any issues.

Any clues ?

Product Version: Epic Games Launcher
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asked Jul 26 '15 at 12:38 PM in Installation & Setup

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deadl3ss
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avatar image TJ V ♦♦ STAFF Jul 27 '15 at 02:53 PM

Hi deadl3ss,

Try the suggestion here by Steve.White.

If that workaround doesn't help, follow the instructions here to generate your Debug Logs. They are different than the standard logs you provided above.

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Hi deadl3ss,

We haven't heard back from you in a few days, so we are marking this post as Resolved for tracking purposes. If you're still experiencing this issue, please try the suggestion that I mentioned above. Then post back here with the requested info.

Cheers,

TJ

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answered Aug 03 '15 at 05:56 PM

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TJ V ♦♦ STAFF
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