Launcher Crashes Upon Loading

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Hey Guys

Please help !!!

My Launcher just crashes at random times. I am in China and I am using a VPN but ive tried it with and without - reinstalled (clean) as far as I know - about 3 times, I was using it when I was paying for it and it worked great !! this was around version 4.5 or 4.3 as far as I remember - still in China at that time.

Im not sure whats going on - but sometimes the Launcher Loads to the 3 option screens where you have the Unreal Tournament and Engine selection but as soon as I select one thing it crashes !

Sometimes I get a Please Wait… for a very long time, but the connection works great for all other applications.

I’ve got a few logs and in some logs I have messages like this

[2015.07.26-12.24.56:322][ 0]LogOnline:Warning: MCP: QueryItems request failed. Connection to the server failed.
[2015.07.26-12.25.01:900][ 0]FCommunityPortalOSSImpl::OnReadFileComplete - TRUE e28c4fd0d256491090d293d759e89873
[2015.07.26-12.25.01:901][ 0]FCommunityPortalDynamicContent::HandleEMSFileUpdated()
[2015.07.26-12.25.11:813][ 0]LogHttp:Warning: Timeout processing Http request. 000

But I’ve attached the most recent one to this thread.

Please help me I am a professional developer and need to fix this as soon as possible.

I have tried using the -wininet which makes at times to the connection but the crash still occurs.

Ive updated all service packs on Windows 8.1 - Latest Nvidia 770m driver on my 16gb RAM SSD HDD laptop there should not be any issues.

Any clues ?

Hi deadl3ss,

Try the suggestion here by Steve.White.

If that workaround doesn’t help, follow the instructions here to generate your Debug Logs. They are different than the standard logs you provided above.

Hi deadl3ss,

We haven’t heard back from you in a few days, so we are marking this post as Resolved for tracking purposes. If you’re still experiencing this issue, please try the suggestion that I mentioned above. Then post back here with the requested info.

Cheers,

TJ