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[Launcher] Unable to install Low Entry plugins after installing 4.12.4

Before installing 4.12.3(4) I was on 4.11.2 and I installed Low Entry Extended Standard Library from Marketplace (using launcher of course).

After installing 4.12.3 and consequently updating it to 4.12.4, I was unable to install Low Entry plugin as 4.10 engine is the only option showing up as available slot (I still have 4.10 engine installed, haven't gotten around removing it).

No matter what I do, 4.10 shows as the only available engine for the plugin to be installed for, despite the fact that plugin supports 4.12 too.

If I open projects (in 4.12) that use the plugin, I am asked if I want to install it from Marketplace. I say sure, and when launcher takes me to the page - I get error that page is not found.

Product Version: UE 4.12
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asked Jun 29 '16 at 01:45 PM in Bug Reports

motorsep gravatar image

motorsep
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Adam Davis gravatar image Adam Davis ♦♦ STAFF Jun 29 '16 at 01:53 PM

Hi motorsep,

I'm sorry that you are having an issue with the Epic Games Launcher. In order for us to offer the best support, we have recently modified the process for how Epic Games can help troubleshoot your Launcher issue. Please visit http://help.epicgames.com/ for technical support, here you can find information and solutions for common issues, as well as a contact form if you still need additional assistance. To access the contact form, please use the "Email Us" button under the "Contact Us" section. Thanks!

motorsep gravatar image motorsep Jul 06 '16 at 01:07 PM

So I did, and got response that for technical questions and bug reports related to launcher I should use AnswerHub o.O

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1 answer: sort voted first

Hey Motorstep,

Sorry you're having difficulties with this pack and thank you for making us aware of this issue! We've since taken steps to rectify the issue in our systems. You may need to update the plugin in your Epic Games launcher to see this effect, but with the new instance of the plugin, if you open a project that is dependent on this plugin, clicking Yes will bring you to the correct page instead of a "Whoops" page.

Also, chances are that you're only seeing 4.10 as an available version to install the plugin to because your launcher still has the plugin flagged as being installed to all other engine versions (4.11 and 4.12 in this case). Even if you've manually removed the plugin files from your Engine's plugin directory (\\Epic Games\4.12\Engine\Plugins\Marketplace), the launcher will still think you have the plugin installed to that engine version. To remove this "installed flag", navigate to the Library tab in Epic Games launcher and select "Installed Plugins" alt text then select "Remove" on the plugin. At that point you should be able to reinstall to each engine version successfully.

Hope this helps!

Thanks,

Jake C.

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answered Jul 08 '16 at 07:22 PM

Monomyth gravatar image

Monomyth STAFF
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motorsep gravatar image motorsep Jul 08 '16 at 07:35 PM

Thanks for looking into this! I'd love to test it, but now I am plagued with another issue with launcher: https://answers.unrealengine.com/questions/448936/launcher-waiting-room-failure-wr-0001.html

:(

I haven't been able to connect for quite a while :/

motorsep gravatar image motorsep Jul 12 '16 at 10:58 PM

Finally I was able to login and I can confirm it's working now (had to remove plugin first as it was instructed). Thanks!

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