Can't launch 4.15 version

anonymous_user_b066ad54 · March 10, 2017, 8:15pm

Hi, I can’t launch unreal engine after upgrading it to 4.15 version, My previous version was 4.13.2 and everything was ok. So basicaly the problem is that when I launch unreal via epic games launcher everything seems to be fine, but when I create a new project it is loading and when it reaches 100% there is a pop up window with information that unreal stopped working. I tried to reinstall it, but it doesn’t change anything. Please help my, because it is a really burning issue.

anonymous_user_e729f54e · March 13, 2017, 5:34pm

Hello igor_zych,

I have a few questions for you that will help narrow down what issue it is that you are experiencing.

Quick questions:

Can you open an existing project via the browse button?
Could you try verifying your engine?
Do you get a crash reporter window?
If so, could you provide the complete callstack (including login ID)?

anonymous_user_e729f54e · March 21, 2017, 4:52pm

Hello igor_zych,

We have not heard back from you in a few days, so we are marking this post as Resolved for tracking purposes. If you are still experiencing the issue you reported, please respond to this message with additional information and we will follow up.

Thanks,